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Warehouse Inventory & Stock Management

• Support warehouse stock-taking activities and maintain accurate inventory records for returned and refurbished devices.
• Organise devices and inventory to ensure efficient storage, tracking, and retrieval processes.
• Assist in monitoring stock levels and reporting inventory discrepancies where identified.
• Ensure proper documentation and tracking of devices throughout the refurbishment lifecycle.

Phone Refurbishing & Device Configuration

• Perform basic phone refurbishing activities including software installation, device resets, configuration, and restoration to factory standards.
• Ensure refurbished devices meet operational and quality standards before release.
• Support troubleshooting of minor software or device-related issues during refurbishment processes.
• Maintain proper handling and care of devices and technical equipment.

Quality Inspection & Device Grading

• Conduct detailed quality inspections on returned and refurbished devices to assess functionality, appearance, and performance.
• Grade devices accurately based on approved grading standards and quality criteria.
• Identify cosmetic or functional defects, including scratches, cracks, battery issues, or software concerns.
• Ensure only devices meeting company quality requirements proceed to market release.

Data Tracking & Reporting

• Capture and maintain accurate refurbishment, inventory, and device status data using Excel or relevant operational systems.
• Monitor processing progress and support reporting against operational targets and productivity metrics.
• Generate routine operational updates and inventory reports for team leaders and supervisors.
• Ensure accurate documentation and record-keeping throughout operational processes.

Device Cleaning & Visual Inspection

• Perform thorough cleaning and sanitisation of returned and refurbished devices to meet hygiene and presentation standards.
• Conduct visual inspections to confirm devices are free from visible defects or damage.
• Ensure devices meet company presentation and customer quality expectations before dispatch.

Process Improvement & Safety Compliance

• Follow warehouse safety procedures and maintain a safe working environment at all times.
• Support continuous improvement initiatives and apply Kaizen principles to improve operational efficiency and quality.
• Ensure tools, equipment, and workstations are properly maintained and used safely.
• Identify operational risks or inefficiencies and escalate improvement opportunities where appropriate.

Technical & Operational Support

• Provide basic technical support related to refurbishment software and operational systems.
• Assist team members with troubleshooting minor device or process-related issues.
• Support operational activities as assigned to ensure smooth workflow and productivity within the warehouse environment.