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Operations & Service Supervision

• Supervise daily front-of-house and lounge operations.
• Ensure all service standards, cleanliness, and safety procedures are followed.
• Coordinate staff schedules and shift coverage.

Team Leadership & Training

• Lead, motivate, and support service staff to perform at their best.
• Train new team members on service procedures and customer care.
• Monitor staff performance and provide feedback.

Customer Experience

• Handle guest complaints and resolve issues professionally.
• Ensure guests feel welcomed, valued, and satisfied.
• Maintain a calm and professional presence during busy service periods.

Administration & Reporting

• Assist management with reporting, stock control, and daily operations.
• Ensure accurate communication between departments.

Professional Standards

• Uphold Aldea’s values, image, and service culture.
• Maintain a professional appearance and conduct at all times.