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Supervisor – NOC (Multiskilled) job at Bidvest Facilities Management | Apply Now
Are you looking for Management jobs in South Africa 2025 today? then you might be interested in Supervisor – NOC (Multiskilled) job at Bidvest Facilities Management
About the Organisation
Bidvest Facilities Management is a leading provider of integrated facilities services in South Africa. The company delivers end-to-end solutions across operations, engineering, and corporate services, driven by innovation, efficiency, and customer satisfaction. With a strong values-based culture, Bidvest FM prioritizes professionalism, accountability, and continuous improvement.
Gauteng, South Africa
Full Time
Job Title
Supervisor – NOC (Multiskilled) job at Bidvest Facilities Management
Bidvest Facilities Management
Job Description
The Supervisor will oversee and coordinate functional teams to deliver on service level agreements and client expectations. Responsibilities include shift scheduling, resource optimization, KPI tracking, reporting, stakeholder management, and coaching team members. The Supervisor will play a key role in strategic implementation within the Contact Centre, ensuring alignment with company objectives, managing escalations, and driving continuous improvement. Coaching, development, and performance management of functional agents are also critical aspects of the role, ensuring high morale, skill development, and accountability.
Duties, Roles and Responsibilities
Broader Scope Management
Oversee functional teams to ensure productivity and service delivery.
Manage annual and shift schedules in SAP (quarterly, monthly, weekly, daily).
Ensure cross-functional collaboration for optimal agent utilization.
Manage absenteeism, break adherence, and team effectiveness.
Strategic Implementation
Support strategic planning of the Contact Centre in line with company objectives.
Implement change management processes.
Ensure adherence to control points and functional processes.
Communicate strategy and changes effectively to teams.
Identify improvements and propose them to senior management.
Performance Tracking
Track KPIs in line with client scope and operational best practices.
Benchmark KPIs against industry norms.
Monitor agent-level performance and apply consequence management where necessary.
Conduct quarterly reviews and upload annual scores to the performance system.
Reporting
Issue weekly and monthly reports on KPIs, resource utilization, escalations, quotations, purchase orders, and SLAs.
Support quality assurance and billing alignment with activity periods.
Coaching and Development
Train functional agents and maintain training registers.
Provide refresher training and propose new training as required.
Coach agents on identified performance gaps.
Promote team morale and maintain a positive culture.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Education
National N Diploma (N6) in a technical field or Contact Centre qualification.
Experience
Minimum 3 years’ experience in an Operational Contact Centre.
Knowledge in lifecycle management, value chain management, and facilities management.
Experience in resource planning, technical support, quality assurance, and SAP-based procurement (quotations & POs).
Broad understanding of facilities management principles.
Skills & Knowledge
SAP, portals, and web-based systems (e.g., Archibus, Webforce, IFS/WFM, Tridium).
MS Office (Excel, Word, PowerPoint).
Strong reporting and time management skills.
Valid SA Driver’s License.
Ability to work standby shifts after hours.
Competencies
Leadership and supervisory skills.
Customer focus and relationship building.
Analytical and problem-solving skills.
Initiative, proactivity, and decision-making.
Strong communication (oral & written).
Teamwork and capacity building.
Negotiation skills.
Stress tolerance and resilience.
Planning, scheduling, and objective setting.
How to Apply
ONLY ONLINE APPLICATIONS:
Interested and qualified candidates are advised that all applications should be submitted online.
To apply please click on the APPLY button below.
