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Full-time
Stationed Field Agent Job at Fido Uganda
Fido Uganda
Job Description
We are searching for a dynamic and experienced stationed field officer to Serve as Fido’s on-ground representative at a fixed booth or market location handling arrears, supporting walk-in repayments, and assisting in new customer onboarding.
Duties, Roles and Responsibilities
- Maintain daily presence at assigned locations.
- Assist walk-in customers with repayment guidance.
- Recover overdue accounts within the assigned area.
- Support onboarding of new customers (L0s) after sales rotation.
- Maintain booth cleanliness, branding, and daily logs.
KPIs / Success Measures
- Arrears cured from stationed location.
- Number of successful walk-in repayments.
- L0 onboarding conversions.
- Customer satisfaction and retention.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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