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About the Organisation
Career Directions Limited (CDL) is a reputable recruitment and talent development firm offering innovative human capital solutions. CDL connects top-tier professionals with leading organizations across diverse industries, supporting companies in achieving operational excellence and sustainable growth.
Shop Manager job at Career Directions Limited (CDL) | Apply Now
Western Union, Nairobi, Kenya
Are you looking for Management jobs in Kenya 2025 today? then you might be interested in Shop Manager job at Career Directions Limited (CDL)
Full Time
Deadline:
31 Jul 2025
Job Title
Shop Manager job at Career Directions Limited (CDL)
Career Directions Limited (CDL)
Job Description
The Shop Manager will lead a cluster of retail outlets, ensuring optimal shop operations, sales performance, and staff productivity. Reporting to the Territory Manager and indirectly to the Regional Director, the role entails overseeing retail SOP adherence, planning and forecasting sales, engaging stakeholders, and maintaining brand standards in merchandising and customer experience. The Shop Manager will also be responsible for balancing consignment stock with direct sales, monitoring financial reporting, cash management, and enforcing audit and compliance procedures. Leadership, team motivation, and operational excellence are at the core of this position.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
ONLINE APPLICATION ONLY!
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How to Apply
Drive sales performance and profitability for all retail shops in the assigned cluster.
Prepare and analyze sales reports, projections, and strategic retail plans.
Enforce Standard Operating Procedures (SOPs) across all outlets to ensure brand consistency.
Oversee store merchandising, uniform compliance, and promotional activity.
Manage consignment stock and direct-from-principal (DFP) sales.
Ensure accurate cash handling and reconciliation through systems like E-Jaze and T-Kash.
Conduct internal audits, customer surveys, and routine stock takes.
Build and manage relationships with local authorities and key stakeholders.
Identify and refer high-potential leads to enterprise and mobile sales teams.
Lead and manage shop staff including performance reviews, retention, and team development.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Academic Qualifications:
Bachelor’s Degree in Business, Marketing, or a related field.
Experience:
Minimum of 2–3 years’ experience in sales and retail management.
Technical Competencies:
Sales management
Customer relationship management
Product knowledge
Sales negotiation
Planning and organization
Core Competencies:
Customer focus
Networking and stakeholder engagement
Influencing and negotiation
Analytical thinking
