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Job Summary

Job Title:
Service Centre Advisor – Kitgum
Employer:
Exquisite Solution
Location:
Kitgum
Country:
Uganda
Contract Type:
Full-time
Job Category:
​
Number of Positions:
​
Deadline:
Tuesday, 2 June 2026

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​

Exquisite Solution Limited, established in 2006, is a premier Business Process Outsourcing (BPO) company headquartered in Kampala, Uganda, with additional offices in England and across the region. The company is dedicated to delivering a comprehensive range of professional services, including Human Resources Consulting, Payroll Management, Administrative Support, Executive Search, Corporate and Personal Development Training, and HR Compliance Audits. Renowned for its innovation, passion, and unmatched professionalism, Exquisite Solution has built a strong reputation in the industry. The organization fosters a dynamic and inclusive work culture, offering employees opportunities for growth and development in various professional fields. Regularly, Exquisite Solution announces job openings across multiple departments, providing flexible work arrangements to accommodate diverse professional needs. Since its inception, the company has evolved by integrating cutting-edge technology and client-centric approaches into its business model, ensuring tailored and effective solutions for clients. Operating with a dedicated team of over 1,000 employees, Exquisite Solution has expanded its reach to serve clients both locally and internationally. The company's core values include innovation, integrity, and excellence. Through its corporate social responsibility initiatives, Exquisite Solution actively contributes to community development and social welfare programs. For more information, visit their official website at https://exquisitesolution.com

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Full-time

Deadline: 

2 Jun 2026

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Service Centre Advisor – Kitgum Job at Exquisite Solution

Exquisite Solution

Job Description

Exquisite Solution Limited is seeking an enthusiastic Service Centre Advisor – Kitgum to join our client in the telecom sector. In this role, you will be responsible for delivering exceptional customer service, supporting daily service centre operations, and ensuring seamless customer experience.

Duties, Roles and Responsibilities

Key Duties and Responsibilities:
  • Deliver high-quality customer service to ensure excellent customer experience within the Service Centre.
  • Support the Service Centre Manager in daily operations, including implementation of control procedures.
  • Handle customer inquiries, complaints, and service requests promptly and professionally.
  • Provide accurate information and guidance on products and services to customers.
  • Escalate complex issues through appropriate channels to ensure timely resolution.
  • Monitor compliance with Service Centre standards, operational guidelines, and coordinate third-party service providers.
  • Assist with administrative duties, performance reporting, and manpower coordination across the cluster.

Qualifications, Education and Competencies

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See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.

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  4. Go to the "Jobs" tab

  5. Read the detailed job description, Roles and Qualifications. 

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Service Centre Advisor – Kitgum Job at Exquisite Solution

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