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DFCU Bank is a leading financial institution in Uganda dedicated to transforming lives and businesses through innovative financial solutions that drive economic growth and financial inclusion. Established in 1964 as the Development Finance Company of Uganda, the bank has grown from a development finance institution into a full-fledged commercial bank, with a significant milestone being its acquisition of Crane Bank in 2017. Recognized for its strong financial performance, customer service excellence, and digital banking innovations, dfcu Bank has received multiple industry awards and remains a trusted partner for individuals, SMEs, and corporate clients.
The bank fosters a dynamic and inclusive work culture that emphasizes integrity, customer focus, innovation, teamwork, and excellence, offering employees professional growth, career advancement opportunities, and competitive benefits. With a strong presence across Uganda through an extensive network of branches, ATMs, and digital banking services, dfcu Bank continuously invests in technology to enhance accessibility and efficiency.
Committed to corporate social responsibility, the bank actively supports financial literacy programs, women empowerment initiatives, environmental sustainability efforts, and youth entrepreneurship. Headquartered at 26 Kyadondo Road, Kampala, Uganda, dfcu Bank remains a key driver of financial empowerment and economic development in the country.
Full-time
Senior Officer - Data Approver Job at dfcu Bank
dfcu Bank
Job Description
Reporting to the Manager- Account Services, the role holder will be responsible for handling and maintaining quality customer data efficiently and effectively in accordance with operating guidelines to achieve operational efficiency.
Duties, Roles and Responsibilities
- Timely and accurate approval of all customer information in the system within the agreed service level agreement. These instructions include but are not limited to account opening, amendments, unclaimed balances, and dormant accounts.
- Performing due diligence checks on the integrity of the mandates, signature cards, general customer instructions and account amendments.
- Liaise with the different stakeholders that range from Branch, compliance, credit, etc. to implement any remedial actions and compliance recommendations.
- Proactively review, investigate, and clear any reconciliation items on unclaimed balances accounts.
- Resolve customer queries in Account Services within the agreed timelines and the mutual satisfaction of all parties.
- Identifying process gaps and implementing process Improvements in Account Service whilst minimizing risk.
- Escalation of any process gaps that may result into potential or actual operational losses to the Manager Account Services as per the incident reporting policy.
- Identify and report suspicious activity in line with the AML/CFT/KYC program as well as bank policies / regulatory framework.
- Compliance with the set service standards and escalation of any exceptions.
- Train stakeholders to raise awareness of account services and amendments related risks and give guidance on controls and compliance standards.
- Develop the banking officer’s data capture in the unit through training, mentoring, and coaching.
- Participating in and contribute towards projects that are steered to improve data integrity, Compliance e.g., data clean up, centralizations, etc.
Qualifications, Education and Competencies
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