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Data Governance & Warehouse Oversight

• Serve as the internal auditor and quality authority for Tugende’s Data Warehouse (Redshift).
• Validate new data views, transformations, and integrations from CRM, LMS, and microservices.
• Maintain comprehensive documentation of data lineage, refresh frequencies, and ownership.
• Conduct quarterly DWH audits and recommend schema or view design improvements.
• Detect and resolve data inconsistencies before they impact reporting.

Business Intelligence & Reporting

• Design and continuously improve Power BI dashboards for senior management and departments.
• Define and standardize business metrics, KPI logic, and naming conventions.
• Translate business requirements into structured datasets and refresh strategies.
• Deliver timely ad hoc analyses and monthly summaries highlighting key performance trends.
• Ensure dashboards are accurate, actionable, and aligned with Tugende’s strategic priorities.

Data Quality Monitoring

• Implement automated validation and anomaly detection scripts.
• Establish monitoring dashboards that track data accuracy, timeliness, and completeness.
• Maintain a Data Accuracy Index and report quarterly results to the CTO.
• Build automated alerts for failed refreshes, missing data, or irregular patterns.
• Partner with engineering to enforce reconciliation standards and data integrity practices.

Predictive Analytics, Machine Learning & AI

• Design and maintain predictive models for loan performance, client churn, product adoption, and revenue forecasting.
• Collaborate with the CTO and Principal Engineer to prepare AI-ready datasets and feature stores.
• Build and deploy pilot models such as:
• Risk scoring and repayment probability
• GPS-based asset recovery prediction
• NLP models analyzing client feedback or call center transcripts
• Define a roadmap for AI integration into business processes and reporting systems.
• Document model design, validation results, and governance controls for accountability.

Collaboration & Internal Standards

• Align data strategy and standards with the CTO and Principal Engineer.
• Mentor junior analysts in SQL, Power BI, and data interpretation.
• Lead data literacy sessions and promote documentation culture within the BI team.
• Ensure all BI deliverables meet Tugende’s security, privacy, and quality standards.
• Collaborate with Finance, Operations, and Product teams to unify KPI definitions and reporting logic.