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About the Organisation
Senior Claims Officer job at NIC General Insurance | Apply Now
Kampala, Uganda
National Insurance Corporation (now NIC Holdings Limited) was established in 1964 as a wholly owned Government parastatal and the leading provider of insurance and financial services in Uganda.
In 2005, NIC was privatized with the continental insurance giant, Industrial and General Insurance Plc (IGI) acquiring majority (60%) stake through its special purpose vehicle, Corporate Holdings Limited.
On 25th March 2010, NIC was listed on the Uganda Securities Exchange becoming the first (and only) Uganda registered insurance company to be listed on the USE.
In 2014, pursuant to the Insurance (Amendment) Act, NIC was restructured and re-branded into and insurance group with a holding company and two virile wholly owned insurance subsidiaries, NIC General Insurance Company Limited and NIC Life Assurance Company Limited.
Are you looking for Administrative jobs in Uganda 2025 today? then you might be interested in Senior Claims Officer job at NIC General Insurance
Full Time
Deadline:
2 Nov 2025
Job Title
Senior Claims Officer job at NIC General Insurance
NIC General Insurance
Job Description
Job Title: Senior Claims Officer
Organisation: NIC General Insurance
Duty Station: Kampala, Uganda
Job Summary: NIC General is seeking to recruit a suitably qualified and experienced person to take up a position of Senior Claims Officer.
Responsible for overseeing the end-to-end claims process from claim notification to final settlement: ensuring timely, fair, and accurate claims handling in accordance with company policies, regulatory requirements, and service standards.
The role requires strong technical expertise, analytical ability, and leadership in managing claims operations and supporting departmental strategy.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, kindly send your resume to the email address below indicating on the subject of your email the job title. For example: Ref: Application for Senior Claims Officer.
Strictly apply through email: vacancy@nic.co.ug
The application should reach us by Sunday, 02nd November 2025 at 5PM.
Please note that only short-listed candidates will be contacted.
Deadline: 2nd November 2025
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How to Apply
Receive, assess, and verify claim notifications to confirm validity of cover in line with company policies.
Register claims, obtain and review supporting documentation, and ensure completeness of claim files.
Recommend and liaise with assessors and service providers, review reports, and advise on claim outcomes ensuring alignment with policy terms and conditions.
Prepare claim adjustments and recommendations for approval by the Claims Committee in line with internal policies.
Communicate claim decisions and provide clear justifications to clients and intermediaries professionally and transparently.
Prepare discharge vouchers, payment requisitions, and follow up on approved payments in line with company procedures.
Monitor recoveries, salvage disposal, and third-party claims management.
Advise on underwriting of bonds in line with guidelines and best practices.
Prepare periodic loss advices for reinsurance and submit periodic claims reports for management review.
Provide technical advice on claims trends, risks, and policy improvements.
Ensure compliance with all claims management policies, regulatory requirements, and internal control measures.
Perform any other professional duties that may be assigned from time to time.
Key Performance Indicators (KPIs)
Timely processing and settlement of claims within agreed turnaround times.
Accuracy and completeness of claims documentation.
Quality of claims assessments and adherence to policy terms.
Reduction in claim leakages and fraudulent claims.
Compliance with internal audit and regulatory standards.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s degree in Actuarial Science, Business Administration, Risk Management, or a related field.
A professional qualification in Insurance is an added advantage
At least four (4) years of relevant experience in claims management in a reputable insurance company.
Job skills and abilities:
Strong knowledge of insurance principles, policy wordings, and claims management processes.
Excellent analytical, negotiation, and decision-making skills.
Proficiency in insurance software systems and MS Office applications.
High integrity, professionalism, and attention to detail.
Excellent communication and interpersonal skills.
Sound understanding of regulatory requirements and reinsurance practices.
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
We are an equal opportunity organization; both male and female candidates are encouraged to apply.
