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Senior Analyst – Customer Value Management job at MTN Uganda | Apply Now
Are you looking for Information Technology jobs in Uganda 2025 today? then you might be interested in Senior Analyst – Customer Value Management job at MTN Uganda
About the Organisation
MTN Uganda is a leading telecommunications provider in Uganda, offering a wide range of services that include mobile voice, data, and digital financial solutions. Since its establishment in 1998, MTN Uganda has played a pivotal role in transforming the telecommunications landscape in the country, making significant contributions to connectivity and digital inclusion.
With an extensive network coverage that reaches both urban and rural areas, MTN Uganda ensures that millions of Ugandans have access to reliable communication services. The company is known for its innovative offerings, such as mobile money services through MTN Mobile Money, which have revolutionized financial transactions and inclusion in the country. This service allows users to send and receive money, pay bills, and access various financial services using their mobile phones, thereby bridging the gap for the unbanked population.
MTN Uganda is also committed to corporate social responsibility, with numerous initiatives aimed at improving education, health, and community development. Through its foundation, the company supports various projects that enhance the quality of life for Ugandans, such as building schools, providing scholarships, and supporting healthcare facilities.
Kampala, Uganda
Full Time
Job Title
Senior Analyst – Customer Value Management job at MTN Uganda
MTN Uganda
Job Description
Job Title: Senior Analyst – Customer Value Management
Organisation: MTN Uganda
Duty Station: Kampala, Uganda
Job Summary:
To perform analysis and manage the realization of base management objectives through provision of a core set of reports that measure and track base management activities, deep-dive analysis, development & enhancement of segmentation and predictive models, specifically churn, product propensity and other models.
MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.
Duties, Roles and Responsibilities
Provide input into proposition development process through engagement with product owners and provide technical advice on the Base management implications regarding prioritization of specific initiatives.
Manage delivery of insight for customer base to the rest of the business, including actionable value- and needs-based segmentation linked with competitor intelligence, and market research.
Analyze commercial impact of BTL programs on product penetration/uptake, ARPU and value churn and conduct operational analysis of base to identify opportunities to apply products and tariffs to maximize value.
Perform channel mix optimization for base development & retention activities, optimize channel execution by setting volume and value targets based on the approved budgets.
Lead the planning of proactive and reactive customer lifecycle management and active base management actions and offers.
Monitor campaign results, including compilation of periodical activity, budget compliance and feedback reports to design new value propositions.
Evaluate customer propensities to respond to campaigns and forecast the impact of campaigns ‘on customer usage and behavior.
Design and develop CVM daily, weekly and monthly dashboard to monitor subscriber health and profitability.
Development of the business requirements to enable an operational process for the effective execution of multiple campaigns across multiple dimensions. This will include the effective implementation of the required processes across different business areas that will deliver on these business requirements.
Prepare and present Customer Retention & Development plans across segments.
Forecast, plan, develop and review budget for the unit that provides MTN with return on investment.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
A bachelor’s degree in information technology, actuarial science, computer science, Statistics or Business computing
Other Training:
Statistical analysis and machine learning model development
Business analysis and intelligence
Customer value management (customer analytics and campaign management)
Business management training. Performance Management.
Advanced accounting training and statistical modeling
Experience:
5 years experience
At least 3 years’ experience in business analysis and financial modeling in the marketing environment.
Proficiency in data analysis tools and languages (e.g SQL, Python, R).
Strong analytical thinking and problem-solving skills.
Excellent communication skills with the ability to translate data insights into actionable recommendations.
Detail-oriented and able to manage multiple data sources efficiently.
Demonstrated leadership in predictive and heuristic modelling within a large organization.
Knowledge, skills and competencies
Results Achiever – Produces sustainable commercial results through ethical practices.
Operationally Astute – Sets priorities, plans, organizes and co-ordinates work to deliver the highest commercial returns.
Ability to Translate commercial objectives to technical terms for ensuring underlying system readiness.
Strong Strategic and Analytical Thinking
Strong Knowledge in Campaign Management and CRM tools (Flytxt is an added advantage)
Advanced statistical software skills (SQL, Python, R, etc)
Advanced use of Excel (Excel, VBA for Excel, etc)
Business and strategic acumen
How to Apply
All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the APPLY Button below.
Deadline: 8th September 2025
