Sales Support Intern-Maternity Cover job at DHL Global Forwarding | Apply Now

Develop and administer sales administration/ sales support plans and processes to support administration and planning of sales contracts as per specifications and expectations, for both the customer and DPDHL

Deliver support to sales teams and process sales transaction in an efficient, accurate and economical manner

Support sales teams to prepare quotations and contracts, including rate proposals and proposal writing

Execute processes to provide customer information, support identification and qualification of sales leads

Draft and execute commercial documentation such as sales contracts and maintenance agreements to support sales

Coordinate between sales and customers, answer queries on both stock and shipment of orders

Undertake adequate follow up on orders and resolve escalated problems related to orders

Implement process for completion of post implementation review and prepare reports on resulting customer satisfaction

Support customer problem management and report on results of corrective processes

Consolidate and review reports and statistics for supporting sales teams to analyze and prepare for business reviews, including revenue development, churn rates, hit rates, pipeline size, etc. by customers

Support pre- and after-sales activities