.png)
.png)
Share this Job
Sales Manager job at KCB Bank | Apply Now
Kampala, Uganda
Full-time
Are you looking for Marketing and Sales Jobs in Uganda 2024? If yes, then you might be interested in Sales Manager job at KCB Bank
KCB Bank Uganda is a leading financial institution dedicated to providing innovative banking solutions that empower individuals, businesses, and communities to achieve their financial goals. Known for its strong reputation and a legacy of excellence in customer service, KCB Bank Uganda is recognized for its commitment to driving economic growth and financial inclusion across Uganda.
The bank fosters a collaborative and dynamic work culture that encourages employee development, inclusivity, and professional growth, offering competitive benefits and opportunities to work in various roles, from banking operations to digital innovation. With a strong presence in Uganda since 1997, the bank has evolved into a key player in the Ugandan banking sector, constantly adapting to meet the needs of an increasingly digital economy.
KCB Bank Uganda’s business model focuses on providing accessible and personalized financial services, from retail banking to corporate solutions, while leveraging technology to enhance service delivery and customer experience. The bank operates across a wide network of branches and digital platforms, ensuring easy access to banking services for both urban and rural customers.
Guided by core values of integrity, customer-centricity, teamwork, and excellence, KCB Bank Uganda is dedicated to corporate social responsibility, supporting various initiatives focused on education, health, financial literacy, and community empowerment. For more information, visit their official website at www.kcbgroup.com.
Sales Manager job at KCB Bank
KCB Bank
Daily/weekly/monthly measurement and analysis of key sales indicators: leads, referrals, applications, decline rates, take up rates, utilization, active accounts and in active accounts and account closures as well as some related financial key indicators: assets and liabilities, margins.
Drive, allocate and monitor the retail sales budget and strategies under the different market segments.
Daily/weekly/monthly measurement and analysis of key sales indicators: leads, referrals, applications, decline rates, take up rates, utilization, active accounts and in active accounts and account closures as well as some related financial key indicators: assets and liabilities, margins.
Provide input and guidance in the development of annual retails country sales plans including running back-to-back sales campaigns.
Drive sales activities and campaigns working hand in hand with the Branches, Product, Marketing and Communication departments.
Translate sales plans into meaningful sales scorecard at a Branch and individual level (e.g. Manager Branch Sales, WPB Consultant, SRO’s)
Visit Branches, Sales staff and customers to drive sales productivity.
Continuously monitor and recommend appropriate responses and action to competitor activity.
Drive channel optimization within the network
Guide the branch teams on sales performance inclusive of specific tactics for improvement and optimization.
Proactively drive and be involved with projects that aim to improve sales measurement, performance tracking and MIS.
Create customized sales reports to the Head of Retail, head office Retail Managers, Branch teams and other stakeholders based on agreed report process and timelines.
Align sales productivity to retail financials.
People Management
Provide sales coaching to branch staff as required.
Identify knowledge and skill gaps then work with the Branch Manager and HR Business Partners to recommend appropriate interventions.
Agree performance contracts, monitor, review and appraise sales staff in order to maintain performance at required levels.
Conduct meetings with sales staff to communicate relevant information and obtain feedback on sales issues within the branches.
Manage the on-boarding and probation process for new and existing employees.
Manage leave for direct reports against quality customer service.
Participate in the recruitment processes for the salespeople.
Make talent recommendations to the Head of Retail and the HRBP
Drive, allocate and monitor the retail sales budget/ strategies under the different market segments.
Risk and Control
Identify and manage business risks from both a customer and bank perspective by adhering to the appropriate control mechanisms to minimize risk exposure.
Drive KYC compliance for existing and new business under retail
Take action on non-KYC complaint accounts opened within the retail segments.
Take action on non-funded accounts opened in the retail department.
Respond to and follow through all sales audit/risk issues raised by auditors within agreed timelines and laid down procedures.
Address, support on audit and risk findings within the branches as and when they arise.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
A bachelor’s degree with a bias in a Business-related field.
Sales leadership training.
5 years of professional experience in banking with at least 3 years in a managerial role within Retail sales.
Excellent communication interpersonal, and negotiation skills.
Ability to influence solid working relationships with corporate companies.
Ability to plan and execute sales drives in a competitive environment.
Exposure to customer service and the ability to handle conflicts and client complaints.
Excellent stakeholder management skills.
Computer knowledge especially working with spread sheets, power point and word processor.
Be a team player with ability to lead and work under minimum supervision.
People management skills with the ability to influence others to deliver.
APPLICATION FOR THIS POSITION MUST BE DONE ONLINE:
Are you interested? Click the "APPLY" button below to submit your application.
