Sales Manager job at KCB Bank | Apply Now

• Drive, allocate and monitor the retail sales budget and strategies under the different market segments.

• Daily/weekly/monthly measurement and analysis of key sales indicators: leads, referrals, applications, decline rates, take up rates, utilization, active accounts and in active accounts and account closures as well as some related financial key indicators: assets and liabilities, margins.

• Provide input and guidance in the development of annual retails country sales plans including running back-to-back sales campaigns.

• Drive sales activities and campaigns working hand in hand with the Branches, Product, Marketing and Communication departments.

• Translate sales plans into meaningful sales scorecard at a Branch and individual level (e.g. Manager Branch Sales, WPB Consultant, SRO’s)

• Visit Branches, Sales staff and customers to drive sales productivity.

• Continuously monitor and recommend appropriate responses and action to competitor activity.

• Drive channel optimization within the network

• Guide the branch teams on sales performance inclusive of specific tactics for improvement and optimization.

• Proactively drive and be involved with projects that aim to improve sales measurement, performance tracking and MIS.

• Create customized sales reports to the Head of Retail, head office Retail Managers, Branch teams and other stakeholders based on agreed report process and timelines.

• Align sales productivity to retail financials.

  
  

People Management

• Provide sales coaching to branch staff as required.

• Identify knowledge and skill gaps then work with the Branch Manager and HR Business Partners to recommend appropriate interventions.

• Agree performance contracts, monitor, review and appraise sales staff in order to maintain performance at required levels.

• Conduct meetings with sales staff to communicate relevant information and obtain feedback on sales issues within the branches.

• Manage the on-boarding and probation process for new and existing employees.

• Manage leave for direct reports against quality customer service.

• Participate in the recruitment processes for the salespeople.

• Make talent recommendations to the Head of Retail and the HRBP

• Drive, allocate and monitor the retail sales budget/ strategies under the different market segments.

Risk and Control

• Identify and manage business risks from both a customer and bank perspective by adhering to the appropriate control mechanisms to minimize risk exposure.

• Drive KYC compliance for existing and new business under retail

• Take action on non-KYC complaint accounts opened within the retail segments.

• Take action on non-funded accounts opened in the retail department.

• Respond to and follow through all sales audit/risk issues raised by auditors within agreed timelines and laid down procedures.

• Address, support on audit and risk findings within the branches as and when they arise.