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About the Organisation
iTravel Holidays is a leading UK-based travel agency headquartered in Leicester, offering all-inclusive family packages, last-minute deals, and bespoke holiday experiences. The company leverages strong supplier partnerships and digital tools to deliver value, convenience, and memorable travel for customers across global destinations.
Sales Executive job at iTravel Holidays | Apply Now
Mombasa, Kenya
Are you looking for Marketing and Sales jobs in Kenya 2025 today? then you might be interested in Sales Executive job at iTravel Holidays
Full Time
Deadline:
31 Aug 2025
Job Title
Sales Executive job at iTravel Holidays
iTravel Holidays
Job Description
Based in a fast-paced travel sales environment, the Sales Executive manages the end-to-end sales cycle—from prospecting and lead follow-up to needs assessment, proposal, objection handling, and closing. The role requires confident phone/online engagement, expert product knowledge, meticulous pipeline management in CRM, and collaborative work with marketing and operations to ensure smooth bookings and high customer satisfaction. Success is measured by conversion rate, revenue, and retention.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
ONLY ONLINE APPLICATIONS:
Interested and qualified candidates are advised that all applications should be submitted online.
To apply please email your resume/CV to marketing@itravelholidays.co.uk with the subject line “Sales Executive – Application”. Only shortlisted candidates will be contacted.
Find application details and links on the AfriCareers Jobs Portal:
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Click the Apply button below
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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How to Apply
Call, engage, and follow up with new and existing enquiries across phone, email, and chat.
Confidently present holiday packages, explain options, and guide customers through the booking journey.
Build rapport to understand budgets, preferences, and timelines; tailor recommendations accordingly.
Proactively manage and prioritize leads in the CRM to maximize conversions.
Achieve and exceed monthly sales targets and KPIs (conversion, AOV, revenue).
Maintain up-to-date knowledge of destinations, travel trends, suppliers, and promotions.
Prepare accurate quotations, invoices, and booking confirmations with attention to detail.
Keep CRM data clean and current (notes, next steps, status).
Escalate complex requests and collaborate with operations for seamless post-sale handover.
Collect feedback and identify upsell/cross-sell opportunities (insurance, add-ons, upgrades).
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
BA/BSc/HND preferred; relevant certifications in travel/sales are an advantage.
Proven sales experience (travel or service industry preferred).
Highly confident communicator over phone and online; strong persuasion and closing skills.
Target-driven mindset with resilience and a hunger to succeed.
Excellent organization and attention to detail; ability to manage multiple enquiries.
Comfortable using CRM systems and digital productivity tools.
Genuine passion for travel and for helping customers plan memorable holidays.
