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About the Organisation
HCS Affiliates Group is a comprehensive human resources and management consultancy firm based in Nairobi, Kenya. The organization provides specialized HR solutions and consulting services to a wide range of clients across various sectors, with a strong focus on innovation, people development, and operational efficiency.
RTO Staff Coordinator job at HCS Affiliates Group | Apply Now
Nairobi, Kenya
Are you looking for Management jobs in Kenya 2025 today? then you might be interested in RTO Staff Coordinator job at HCS Affiliates Group
Full Time
Deadline:
Job Title
RTO Staff Coordinator job at HCS Affiliates Group
HCS Affiliates Group
Job Description
This role entails managing the daily courier and delivery activities by coordinating the operations control center, coaching agents to meet performance standards, and ensuring high-quality service delivery. The RTO Staff Coordinator will evaluate performance using KPIs, implement strategies to reduce cancellations and improve delivery times, and provide structured feedback to supervisors. The position also requires monitoring and analyzing operational metrics and mentoring team members for long-term success in a 24/7 operational environment.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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How to Apply
Coordinate operations control center to support real-time courier services
Maximize efficiency of resources including staff and technology
Provide coaching and support to agents to maintain high standards
Monitor delivery metrics and minimize cancellations
Conduct and maintain quality assurance checks
Optimize delivery time while enhancing customer satisfaction (GSat)
Support end-users and stakeholders for overall operational success
Analyze operational data weekly with long-term strategic perspective
Provide actionable and structured feedback to the team lead/supervisor
Mentor and support staff in daily tasks and performance improvement
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Diploma or Bachelor’s Degree in a relevant field or equivalent training
Minimum 6 months’ relevant experience preferred
Strong command of English, written and spoken
Proficient in MS Office, Google Docs, and call center software
Strong communication and interpersonal skills
Excellent organizational and problem-solving abilities
Able to work under pressure and multitask effectively
Flexibility to work weekends, early mornings, late nights, and holidays
Quick learner and adaptable in a dynamic environment
Team player with a patient and positive attitude
