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About the Organisation
Career Directions Limited (CDL) is a recruitment and talent management company connecting businesses with qualified professionals across diverse industries in Kenya and beyond. For this position, CDL is hiring on behalf of a leading FMCG company with a strong presence in the food and beverage sector.
Sales Back Office Lead – Gujarati/Hindi Speaking job at Career Directions Limited (CDL) | Apply Now
Kiambu, Kenya
Are you looking for Administrative jobs in Kenya 2025 today? then you might be interested in Sales Back Office Lead – Gujarati/Hindi Speaking job at Career Directions Limited (CDL)
Full Time
Deadline:
31 Oct 2025
Job Title
Sales Back Office Lead – Gujarati/Hindi Speaking job at Career Directions Limited (CDL)
Career Directions Limited (CDL)
Job Description
This role is responsible for leading a back-office sales operations team to ensure smooth order-to-cash processes, accurate data management, and customer satisfaction. The Lead will manage customer queries, monitor KPIs, streamline collaboration with Sales, Finance, and Supply Chain, and drive automation and continuous improvements. A strong background in FMCG sales operations and proven people management skills are critical for success.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
ONLY ONLINE APPLICATIONS:
Interested and qualified candidates are advised that all applications should be submitted online.
To apply please click on the APPLY button below.
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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How to Apply
Oversee day-to-day operations of the sales back-office team, including orders, invoices, credit notes, and pricing updates.
Act as the first point of escalation for customer queries and complaints, ensuring timely resolution.
Manage and maintain system data on pricing, customer master, and product codes.
Collaborate with Sales, Finance, and Supply Chain teams to streamline order-to-cash processes.
Lead, coach, and develop the sales support team to meet departmental KPIs.
Monitor and report on performance metrics including service levels and productivity.
Drive process improvements and automation initiatives to increase efficiency.
Ensure compliance with company policies, credit control measures, and audit requirements.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s degree in Business Administration, Commerce, or a related field.
Proficiency in Gujarati or Hindi is mandatory.
Minimum 5 years’ experience, with at least 3 years in Sales Back Office or Customer Service operations.
Proven experience in team leadership and people management.
Hands-on experience with ERP/CRM systems (preferably SAP).
Strong communication (oral and written) and interpersonal skills.
Must have experience in the Food & Beverage / FMCG industry.
Kenyan nationals are strongly encouraged to apply.
