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Full-time
Sales Administration Coordinator Job at Sun Culture Uganda
Sun Culture Uganda
Job Description
Reporting to the Head of Commercial, the Sales Administration Coordinator has the primary responsibility for supporting all field sales activities and projects. The role is HQ-based and requires a high level of organization skills, passion for data analysis, and coordinating support to various teams.
Duties, Roles and Responsibilities
- Verify, track, and compile all Refer & Earn payments due and submit for approval
- Compile, verify, and submit for approval all employee and sales team commissions and/or bonuses
- Track, compile, and apply commission penalties across the sales team prior to payout
- Compile, verify, and submit all promotional prizes and rewards due during sales promotion events
- Support the administration and continuous improvement of sales incentive processes across the sales organization to enhance efficiency, accuracy, and timeliness of payouts and reporting
- Manage Field Sales Agent registration, ensuring all onboarding requirements are met prior to training and activation
- Issue IDs and distribute branding materials to active Field Sales Agents
- Respond to and coordinate resolution of agent queries related to registration, IDs, sales leads, commissions, and branding items
- Act as a liaison between Agents, Team Leads, and the Training Team to support smooth onboarding of new agents
- Track and report on active and inactive sales agents, as well as key agent performance metrics, on a regular basis
- Generate proforma and commercial invoices in support of sales operations, ensuring accurate and timely issuance
- Analyse and report on performance metrics across field sales, telesales, and business development, including leads, sales, agent recruitment, and overall performance trends
- Compile Budget vs Actual (BvA) reports based on key performance indicators
- Track and analyse budget expenditure against performance metrics and operational targets
- Support the timely processing of client accounts for refunds and ensure proper documentation and tracking of related transactions
- Maintain accurate and up-to-date performance dashboards and reporting tools to support decision-making
- Support new product pilots and launches, including performance tracking and reporting
- Ensure all client data is complete, accurate, and consistently updated in CRM and ERP systems
- Ensure dashboards and reporting tools reflect accurate and consistent data across all sales reports, flagging and correcting discrepancies where necessary
- Support the compilation, submission for review, and completion of partnership performance reports
- Coordinate the allocation and dispatch of demo systems, branding materials, and marketing assets in liaison with Marketing and Operations teams
- Act as liaison between Sales, IT, Product, Finance, Logistics, and Customer Support
- Support logistics coordination and travel arrangements for the commercial team where required
- Monitor the health status of the sales team’s portfolio and communicate updates to the team in a timely manner, in line with the frequency agreed upon with the Head of Sales.
- Sales performance presentation to the sales team.
- Develop and track sales targets versus actual performance on a daily, weekly, monthly, quarterly, half-year, and full financial year basis. Ensure the monthly targets are communicated to the sales team by the first working day of each month.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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