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Retail Relationship Officer - Nairobi job at Bank of Africa Kenya Limited (BOA-Kenya) | Apply Now
Nairobi, Kenya
Full Time
Are you looking for Bank jobs in Kenya 2025 today? then you might be interested in Retail Relationship Officer - Nairobi job at Bank of Africa Kenya Limited (BOA-Kenya)
About the Organisation
Bank of Africa Kenya Limited is a commercial bank providing a wide range of banking services to corporate, SME, and retail customers. As part of the Pan-African Bank of Africa Group, BOA-Kenya focuses on delivering innovative and customer-centric banking solutions, contributing to economic growth across the region.
Job Title
Retail Relationship Officer - Nairobi job at Bank of Africa Kenya Limited (BOA-Kenya)
Bank of Africa Kenya Limited (BOA-Kenya)
Job Description
The Retail Relationship Officer will be responsible for managing retail customer relationships to grow product usage and maximize branch revenue. This role involves proactive review and management of credit applications to minimize non-performing assets (NPA), participation in marketing activities to drive business growth, and ensuring customer acquisition and retention in line with the bank’s strategic objectives. The officer will leverage strong knowledge of banking products, services, and regulations to deliver tailored banking solutions.
Duties, Roles and Responsibilities
Manage a portfolio of retail customers focusing on product penetration and profitability.
Increase branch fees and commissions through targeted product and service offerings.
Proactively review and manage credit applications to minimize risk of NPA.
Participate in marketing and promotional activities to support branch growth.
Drive customer acquisition and retention aligned with the bank’s strategies.
Build and maintain strong client relationships to enhance customer satisfaction.
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree in Business, Economics, Finance, or related field.
Minimum of 2 years’ experience in banking operations.
Strong knowledge of the local banking industry, products, services, and regulations.
Proficiency in marketing and sales.
Excellent interpersonal and relationship management skills.
Strong financial management skills and ability to analyze financial data.
Effective verbal and written communication and presentation skills.
High integrity, professionalism, results-oriented, and proactive.
How to Apply
ONLINE APPLICATION ONLY!
Interested candidates are advised that applications for this position must be submitted online.
To apply please send your CVs to:
recruitment@boakenya.com
