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About the Organisation
Qatar Airways is one of the world’s fastest-growing and most respected airlines, recognized for delivering exceptional service and global connectivity. From its beginnings with four aircraft, the Qatar Airways Group has expanded into 12 different businesses, setting industry trends and breaking records. With a commitment to excellence and innovation, Qatar Airways provides extraordinary opportunities for professional growth while connecting millions of passengers across the globe.
Reservation and Ticketing Agent job at Qatar Airways | Apply Now
Nairobi, Kenya
Are you looking for Hospitality jobs in Kenya 2025 today? then you might be interested in Reservation and Ticketing Agent job at Qatar Airways
Full Time
Deadline:
22 Sept 2025
Job Title
Reservation and Ticketing Agent job at Qatar Airways
Qatar Airways
Job Description
The Reservation and Ticketing Agent will:
Make and confirm passenger reservations using timetables, airline manuals, and reference systems.
Issue tickets with correct fare quotations to reduce complaints and debit notes.
Handle mishandled passengers (e.g., NOREC/DNB) to minimize disruptions and complaints.
Advise customers on flight changes, cancellations, or confirmations.
Coordinate with load control and other stations on itinerary changes to maximize seating capacity utilization.
Ensure timely closure of sales reports.
Promote Qatar Airways products to generate revenue.
Process reservations received via phone, fax, and email, and action telex messages and authorities.
Support travel agents with seat confirmations and upgrade/downgrade requests.
Issue MCOs, refunds, and process lost or time-barred tickets.
Guide passengers by examining tickets and advising on correct routes and fares.
Calculate ticket costs using schedules, rate books, and computer systems.
Provide alternative travel options to customers when required.
Sell and assemble tickets for mailing or transmittal.
Respond to inquiries from travel agencies and transportation firms.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
ONLY ONLINE APPLICATIONS:
Interested and qualified candidates are advised that all applications should be submitted online.
To apply please click on the APPLY button below.
Find application details and links on the AfriCareers Jobs Portal:
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Click the Apply button below
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New users: Select Create Profile and complete the Profile Creation Wizard
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Existing users: Log in and update your profile if needed
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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How to Apply
Make, confirm, and issue reservations and tickets.
Manage fare quotations, special rates, and promotional offers.
Handle passenger complaints and irregularities professionally.
Support load control by advising on itinerary changes.
Prepare and close sales reports.
Promote Qatar Airways products and services.
Assist travel agents with confirmations, upgrades, and proposals.
Process MCOs, refunds, and lost tickets.
Provide guidance to passengers on travel routes and ticket costs.
Ensure exceptional customer service across all touchpoints.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Minimum 3 years of job-related experience as counter staff in an airline or travel agency (mandatory).
Recognized IATA / Airline Basic Tariff Course (advantage).
Sound knowledge of world geography and global travel routes.
Excellent English communication skills (spoken and written).
Strong knowledge of special rates, offers, and promotions.
Proven ability to manage sales and maximize revenue.
High attention to detail, quality consciousness, and customer focus.
Legal right to live and work in Kenya.
