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Credit Administrator - Compliance & Documentation Job at Equity Bank Kenya Limited
2 Jan 2026
Equity Group Holdings

Job Summary

Job Title:
Relationship Officer-Collections
Employer:
Equity Group Holdings
Location:
Nairobi
Country:
Kenya
Contract Type:
Full-time
Job Category:
Bank Jobs
Number of Positions:
1
Deadline:
Friday, 2 January 2026

Related Jobs

Equity Group Holdings

Credit Administrator - Compliance & Documentation Job at Equity Bank Kenya Limited

2 January 2026
Credit Administrator - Compliance & Documentation Job at Equity Bank Kenya Limited

Equity Bank Kenya Limited is a commercial bank in Kenya and the flagship subsidiary of Equity Group Holdings Plc, licensed and regulated by the Central Bank of Kenya (CBK). The Bank is a leading financial services provider with an extensive nationwide network of branches, agents, ATMs, and digital channels serving millions of customers across the country. Through innovative platforms such as Eazzy Banking, Internet Banking, agency banking, and partnerships with major telecom operators, Equity Bank Kenya delivers accessible, convenient, and secure banking solutions. Guided by a strong commitment to financial inclusion, Equity Bank Kenya serves customers across the entire financial spectrum from individuals and SMEs to large corporates and institutions. Leveraging technology and strategic partnerships, the Bank plays a key role in driving innovation, economic empowerment, and regional trade across East and Central Africa. Equity Bank Kenya is a major contributor to Kenya’s economy, recognized for its impact in financial inclusion, customer service excellence, and sustainable banking practices.

Full-time

Deadline: 

2 Jan 2026

Relationship Officer-Collections job at Equity Group Holdings

Equity Group Holdings

Job Description

This role is responsible for monitoring loan portfolio allocated to ensure its quality is in line with the Bank’s projections and that any variations are promptly addressed, planning and executing accurate collection of customer’s accounts in arrears including engaging customers to ensure minimal slippage of loans to the next classification.

Duties, Roles and Responsibilities

  • Contact debtors by phone or through correspondence obtain payments, establish payment schedules and renegotiate payment schedules.
  • Take actions to encourage timely debt payments to avoid aging of unpaid loans/accounts.
  • Reconcile customer disputes pertaining to payment of outstanding loan balances that are due.
  • Ensure defined department Collections goals are met.
  • Provide customer service for the Credit collection services.
  • Document all collections efforts of the accounts he/she had handled in the online credit collection system.
  • Encourage the culture of saving by encouraging customers to make regular deposits for savings and not only making deposits to pay the loan.
  • Business awareness -Be able to align collection to current business trends.
  • Time Management -Ability to effectively manage one’s time to complete work according to established deadlines. The ability to prioritize tasks to make the best use of time

Qualifications, Education and Competencies

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Relationship Officer-Collections job at Equity Group Holdings

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