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Full-time
Relationship Manager Sme – Zonal Office, Western Job at CRDB Bank
CRDB Bank
Job Description
CRDB Bank is seeking a dedicated Relationship Manager for the SME portfolio to be based at the Zonal Office, Western. The primary objective of this role is to drive growth and profitability by acquiring new SME customers and expanding high-quality asset books. The successful candidate will also be responsible for deposit mobilization and maintaining strong client relationships within the assigned zone.
Duties, Roles and Responsibilities
- Engage potential SME customers on daily basis with intention of Identify and negotiate business opportunities in order to recruit customers in line with business targets.
- Track sale leads and pipelines to ensure maturity.
- Explore opportunities in the zone and devising strategies for benefits realization.
- Facilitate processing of SME application as per committed TAT.
- Assist branches to develop and monitor strategic plans i.e target market, sectors and expectations based on local market survey and customer feedback
- Communicate and review Branch portfolio performance at branch and devise remedial measures for any deviation from the target.
- Drive cross‑selling of the bank’s full range of products and services to SME customers, with a strong focus on payment solutions such as Lipa Namba, POS, and Internet Banking.
- Actively track and engage borrowing customers with sales routing compliance below 85% to improve account utilization and deepen relationships.
- Support branches in deposit mobilization by soliciting SME deposits and initiating effective strategies to achieve the Bank’s deposit targets.
- Responsible for building and maintaining strong, long‑term relationships with both existing and prospective customers, in alignment with the Bank’s strategic objectives.
- Develop and maintain business relationships with existing and potential customers on behalf of the Bank, acting as the key contact person for SME customers.
- Initiate and conduct regular customer engagements to enhance retention, satisfaction, and long‑term loyalty.
- Overall monitoring of the SME portfolio quality in line with approved monitoring guidelines to ensure attainment of set performance parameters.
- Track delinquent collections to contain and control PAR and NPL migration.
- Share collection performance updates with the respective Coverage Manager on a weekly and monthly basis.
- Prepare and submit periodic zonal portfolio and performance reports as required by management.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Apply here: https://mabumbe.com/jobs/relationship-manager-sme-zonal-office-western-at-crdb-bank-may-2026/
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