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Job Summary
Job Title:
Relationship Manager Corporate
Employer:
Tropical Bank Uganda
Location:
Kampala, Uganda
Country:
Contract Type:
Full-time
Job Category:
Bank Jobs
Number of Positions:
1
Deadline:
Friday, 12 January 2024
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Kampala, Uganda
Tropical Bank Uganda is a dynamic financial institution committed to delivering inclusive, customer-focused banking solutions that foster economic growth and financial empowerment for individuals, SMEs, and corporate clients across Uganda. Established in 1973 and majority-owned by the Libyan Foreign Bank, the bank has built a strong reputation for reliability, trust, and personalized service, earning recognition for supporting Uganda’s socio-economic development. The bank cultivates a performance-driven, collaborative work culture that values employee growth, innovation, and integrity, offering diverse career opportunities with flexible work arrangements to suit evolving workforce needs. Over the years,
Tropical Bank has evolved from a traditional bank into a modern, tech-savvy financial services provider, integrating digital banking platforms, mobile money, and tailored financial products to serve a broad and expanding customer base. With a steadily growing network of branches across Uganda, the bank maintains a solid footprint in both urban and rural areas. Guided by core values of professionalism, customer centricity, transparency, innovation, and social responsibility, the bank actively participates in CSR initiatives, including financial literacy campaigns, environmental conservation, and community support programs. For more information, visit their website at www.tropicalbank.co.ug.
Full-time
Relationship Manager Corporate job at Tropical Bank
Tropical Bank Uganda
The job holder is responsible for proactively promoting a Relationship-based offering by operating as a dedicated and primary point of contact for customers in the target market. Will provide banking solutions which meet the customer’s needs in accordance with the segment’s value proposition through the Ecosystem in line with the Bank's Business objectives. Provide an efficient personal banking service and support to a portfolio of branch-based clients across the Ecosystem. Achievement of expansion, cost management and customer retention targets through a proactive call plan and active cross selling.
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Duties and Responsibilities
Develop a well thought through annual Budget as per the Bank objectives.
Initiate and act as a key lead generator through the value chain system and support all the Branches to tap into the opportunities by serving customers end to end from the anchor to the distributors, retailers
Develop and maintain relationships with key customers and other relevant bodies to ensure that the company maximizes its revenue potential.
Ensure quality Relationship Management; enforce customer retention and growth of the deposit and loan book by managing the relationships.
Grow and develop a clean customer data base in line with the company objectives and goals.
Support in training, coaching, mentoring and team building to enhance teamwork at the branches
Drive the cross selling and retention function to grow both liabilities and assets in terms of wallet share and value addition.
Contribute to the development and enhancement of our range of customer products.
Manage credit quality standards through effective management of risk according to TBL policies.
Compile monthly, quarterly, and yearly reports for the purpose of measuring growth against target.
Grow contingent Liabilities, by acquiring key strategic clients in the corporate banking space.
Monitor the sales performance of competitors to ensure that the company maintains and develops its competitive position through continuous feedback from the market.
Maintain a well- orchestrated leave management plan.
Give support to the branch teams in terms of sales and ensure that customers are well taken care of.
Drive the mobilization effort for liabilities through sales activities.
Note: Perform any other duties that can be assigned from time to time.
Comply with AML/CFT/CPF policies and procedures, non-compliance of which shall be addressed as per the bank disciplinary processes"
Key Performance Indicators
Achievement of set targets.
Increased activities on individual accounts
Increased number of new anchors.
Quality asset portfolio
Growth in numbers/ deposits & loans
Reduced number of customer complaints
Increased revenues
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Person Specifications
Bachelor’s degree in a business-related field.
Five years’ experience working in Banking industry in Relationship Management or Customer Experience
Knowledge in retail, corporate, treasury, mortgage products, digital marketing and money transfer services highly desirable
Professional qualifications (CPA/ACCA) are an added advantage.
Excellent relationship management skills and interpersonal skills with the ability to build long term, high quality and trusted relationships.
Result driven with a track record of demonstrable networking, selling and influencing skills as well as ability to identify new opportunities.
Demonstrate a solid awareness in operational risk and quality in driving service excellence
Knowledge of MS Office tools (Excel, Word, Project and PowerPoint)
Fluent in the English Language and any other local language preferably Luganda particularly for explanatory purposes to Bank customers who do not understand the English Language.
Behavioural competencies
Excellent Communication & negotiation skills
Inter-personal / people management skills
Integrity
Excellent sales knowledge & exposure to customer service
Professionalism
Analytical skills
Leadership skills
Creative and innovative thinking
Must be fluent in English
If you believe you meet the requirements for any position above, please submit your application letter and CV to recruitment@trobank.com.
Applications should be addressed to;
Head Human Resource
Tropical Bank Ltd
Plot 27 Kampala Road
P.O. Box 9485 Kampala.
Closing date for receiving applications is: : Friday,12thJanuary, 2024
