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Full-time
RELATIONSHIP MANAGER – PUBLIC SECTOR Job at United Bank for Africa Uganda
United Bank for Africa Uganda
Job Description
United Bank for Africa Uganda is seeking a highly motivated Relationship Manager to grow and manage the public sector segment and collections function. The role involves increasing accounts, liabilities, and product utilization through strategic customer acquisition and cross-selling.
The successful candidate will be responsible for relationship management and business development to achieve growth and profitability targets within the public sector portfolio.
Duties, Roles and Responsibilities
- Prospecting, selling & engaging public sector bodies to achieve growth and profitability of this segment through new accounts and balances therein from new & existing portfolio.
- Create/develop public sector customer proposals based on the needs analysis and follow through the sales process.
- Drive utility growth and collections in liaison with the entire sales team and marketing initiatives.
- Create a lead base of external target market through networking, customer referrals and attending relevant social events, seminars, trade shows and industry events.
- Conduct regular face-to-face customer visits, site visits and write/share updated call report for each visit to mine relationships.
- Monitor & control accounts under respective portfolios to maximize balances, cross sell & revenue.
- Attend of day to day + medium term needs of public sector customers in portfolio as part of relationship mgt.
- Work hand in hand with, communicate/co-ordinate with Sales/Branch/Credit teams on requirements & expectations to achieve the above.
- On a regular basis, interface with product specialists, in other areas of the bank, (especially E-Banking) to ensure that product knowledge is kept up to date and that all opportunities are followed up.
- Manage own calling programme, including identifying names to call on in a particular week and setting up the meetings.
- On a weekly basis, compile a report on the calling programme for the week and sales progress against the targets as agreed. Present the report to the Head Public Sector
- Monitor operational delivery of customer requirements, log and create written responses to customer complaints, summarize systemic failures and raise to the Head Public Sector for further follow-up at Management level.
- Perform any other follow up or duties assigned as related to the sales function.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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