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Business and Financial performance

• Execute the affiliate’s banking strategy to grow market share, revenues and profitability.
• Acquire new clients and deepen relationships with existing customers across lending, deposits, trade finance and payments, grow loans, and fee income.
• Develop tailored solutions including working capital facilities, term loans, trade services, cash management, FX and treasury products.
• Ensure rigorous credit analysis, risk assessment and adherence to internal credit policies and regulatory requirements.
• Segment the SME market and develop tailored value propositions, products and services to meet diverse business needs.
• Credit origination, underwriting and portfolio management with focus on asset quality and risk-adjusted returns.

Customer Excellence

• Cross-selling of digital platforms, payroll, insurance, asset management and investment banking services to corporate clients.
• Coordinate with product, treasury and trade finance teams to deliver competitive pricing and bespoke solutions.
• Develop sector-specific expertise and insights to identify opportunities and mitigate risks in priority industries.
• Coordinate with product teams to deliver digital platforms, mobile applications and self-service tools for business.
• Execute sales management frameworks with clear targets, pipeline management and performance metrics.t
• Ensure compliance with regulatory requirements, KYC/AML standards and internal policies across business operations.

Leadership and people management

• Onboarding, KYC/AML compliance and client documentation processes to ensure regulatory adherence.
• Collaborate with risk management, legal, compliance and operations to ensure smooth execution of transactions.
• Monitor market trends, sectoral dynamics and competitor activities to identify opportunities and manage risks.
• Cross-selling of cash management, FX, insurance and payroll solutions to deepen client engagement.
• Execute customer onboarding and service processes that are efficient, digital and client friendly.

Process, control and operational performance

• Advocate for clients internally and coordinate cross-functional resources to provide holistic solutions.
• Represent the bank at industry events, forums and business conferences to enhance brand visibility and thought leadership.
• Promote ESG, sustainability and responsible banking practices
• Promote women-owned and youth-led business initiatives, financial inclusion and impact programs.
• Manage P&L, ensuring revenue growth and cost-to-income optimization.
• Leverage data analytics to profile customers, assess creditworthiness and identify cross-sell opportunities.
• Ensure timely and accurate reporting on portfolio performance, risk metrics and strategic initiatives.

Strategic initiatives

• Ensure timely resolution of client issues, service requests and credit approvals to enhance client satisfaction.
• Maintain up-to-date knowledge of local regulations, tax laws and economic policies impacting corporate clients.
• Foster a culture of accountability, teamwork and customer-centricity within the corporate banking team.
• Integrate sustainability, ESG and responsible lending practices into banking propositions.
• Foster a culture of innovation, entrepreneurship and customer focus
• Collaborate with other segments (Retail, Corporate, Diaspora) to support clients’ businesses and supply chains.

Key Success Factors

• Growth in corporate loans, deposits, trade volumes and fee income.
• Improved wallet share and cross-sell penetration across cash management, FX, trade, investment and insurance products.
• High portfolio quality with acceptable non-performing loan ratios and strong risk-adjusted returns.
• Strong client satisfaction scores and long-term relationships with key corporate accounts.
• Increased adoption of digital channels and innovative solutions among corporate clients.
• High-performing and motivated corporate banking team delivering sustainable growth.