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About the Organisation
Quality and Regulatory Assurance Lead job at DHL | Apply Now
Kampala, Uganda
DHL Group is a global leader in logistics and supply chain management, committed to delivering exceptional services that connect people and businesses across the world, with a mission to improve the flow of goods and information. Renowned for its reliability, innovation, and customer-centric approach, DHL has earned a strong reputation and numerous accolades in the logistics industry. The company fosters a diverse and inclusive work culture that promotes collaboration, personal growth, and a commitment to delivering excellence, making it an attractive employer for individuals looking to make a meaningful impact in logistics and global trade.
With a wide range of job opportunities and flexible work arrangements, DHL offers its employees a dynamic and supportive environment for career development. Established as part of the Deutsche Post DHL Group, DHL has grown significantly over the years, expanding its operations globally and continuously adapting to the evolving needs of the logistics industry.
Through innovative technology and a customer-focused business model, DHL leads in sustainable logistics, ensuring efficient and environmentally responsible operations. With a vast global reach, DHL serves customers across all sectors and industries, guided by its core values of passion, resilience, and a commitment to customer satisfaction. The company is also deeply engaged in corporate social responsibility (CSR) initiatives, focusing on sustainability, education, and disaster relief efforts worldwide. For more information, visit www.dhl.com.
Are you looking for Electrical jobs in Uganda 2025 today? then you might be interested in Quality and Regulatory Assurance Lead job at DHL
Full Time
Deadline:
8 Jul 2025
Job Title
Quality and Regulatory Assurance Lead job at DHL
DHL
Job Description
Job Title: Quality and Regulatory Assurance Lead
Organisation: DHL
Duty Station: Kampala, Uganda
Driving the delivery of QRA processes in the region aligned to the strategic business agenda:
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All prospective candidates should apply online at the APPLY Button below with an updated CV and academic credentials
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How to Apply
Provide effective establishment, implementation, application and continuous improvement of QRA initiatives, agenda, principles and requirements in alignment and compliance with Global QRA strategy and Regional QRA initiatives.
Manage the delivery of Central QRA responsibilities in the given area of responsibility (Region, or focused on a Cluster, Country or Sector).
Manage Service Quality Initiatives – monitoring the Service Quality KPIs, investigation of root cause analysis & support the operations with correcting actions to ensure high service quality
Support OMS FC Implementations to increase the level of service quality, Start Up project support, Conduct Site audit processes.
Delivery of Quality related training (Root cause analysis, problem solving, etc.), Review of Self-Assessment & CAPA management, External / Customer audit support & liaison.
Guide Regulatory & Licensing activity, including Trade Compliance (implementation of SOPs, Ops Controls, Training)
Support Regional Leadership in QRA support for opportunity pursuit.
Ensure the Quality of the operating process and the certifications required legally, by clients or at the corporate level.
Delivery of Ops related Trainings
Act as a Country or Sector Business Partner with the OE teams to ensure that Site Managed QRA is successfully executed and that effective standards (e.g. DHL QMS, ISO 9001 where applicable, etc.) are delivered.
Operational experience of the Supply Chain or similar process industry (eg Manufacturing, activity involving shopfloor labour processes)
Communication & Engagement: Communicates site, company, and other pertinent information to team. Shares customer and DHL Supply Chain information accordingly.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s degree in science and Environment Management, bachelor’s degree in mechanical engineering, bachelor’s degree in electrical engineering or any other related Course
At least 5 years of management/supervisory responsibility experience.
Experience in leading non-specialists in technical and regulatory applications
Credible with Operations staff in Gemba and Coaching activity
Experience and working knowledge of Quality Assurance principles and methodology
Certified Quality Auditor
Excellent verbal and written communication skills, including good facilitation skills
Leadership and influencing skills
Good presentation and project management skills
Interpersonal skills with the ability to express an opposing view effectively and diplomatically
Ability to enter and manipulate data to generate reports in a timely manner
Basic computer skills, including spreadsheets, databases, and word processing using applications such as Microsoft Office for tracking, analyzing, and communicating related data
Ability to read and interpret technical documents and regulations
Ability to be flexible and work effectively (deliver results) with a practical outlook within a dynamic matrix organization with minimal supervision
Operational experience of the Supply Chain or similar process industry (eg Manufacturing, activity involving shopfloor labour processes)
DPDHL Core Competencies & Skills
Maintains effective relationships with customers.
Develops and delivers high quality / innovative products, services or solutions.
Focuses on customer needs and gains their commitment.
Gains management / colleague support to meet customer needs.
Ensures strategies / plans are aligned and reflect others’ views.
Develops strategies / plans aligned to broader organizational strategy.
Communicates strategy.
Establishes clear, challenging and achievable objectives.
Aligns resources and the organization within own area of responsibility to achieve objectives.
Regularly reviews and communicates progress against objectives and adjusts as needed.
Champions continuous improvement and innovation.
Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
Provides employees, colleagues and business partners with candid and regular feedback.
Provides employees with development opportunities.
Supports employees with career opportunities.
Inspires others to develop themselves.
Conveys a clear sense of personal goals and values.
Actively seeks feedback to improve performance.
Develops new skills and modifies behaviors based on feedback.
Takes personal responsibility for career and development.
Languages
English – verbal and written.
