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Full-time
Product Manager - System Integrations Job at Safaricom Kenya
Safaricom Kenya
Job Description
Reporting to the COE Lead – Integrated Solutions, the role holder will lead the design, development, and deployment of integrated solutions. These solutions may include connectivity, digital transformation tools, public service platforms, and data management systems. The role requires close collaboration with internal teams, customers, and technology partners to deliver impactful solutions that drive operational efficiency, customer engagement, and service delivery.
Duties, Roles and Responsibilities
- System uptime and availability: Percentage of time product is operational.
- Incident resolution time: Average time to resolve product issues.
- User satisfaction score (NPS ): Customers feedback.
- Strategic partnerships developed: Collaborations with key stakeholders & partners
- Adherence to ICT policies and regulations.
- New features deployed: Enhancements tailored for customer needs.
- Integration success rate: Seamless connection with existing customer systems.
- Scalability across counties: Expansion of the product to multiple jurisdictions
- Annual revenue from customer contracts: Growth in billings.
- Average revenue per Account (ARPA): Value derived from each customer.
- Cost savings generated for customers: Efficiency and financial impact of the product.
- Number of customers onboarded: Customers using the product.
- Key accountabilities and decision ownership
- Product Strategy and Development
- Develop and own the p
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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