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POD Coordinator Job at True North Uganda
True North Uganda
Job Description
The POD Coordinator is responsible for managing, tracking, and verifying Proof of Delivery (POD) documents. They obtain delivery confirmations from buyers and customers to ensure accurate and timely validation of all deliveries.
Duties, Roles and Responsibilities
- Ensure all delivery PODs are received from drivers, transporters, or partners.
- Verify POD documents for accuracy (date, signature, stamp, quantity delivered).
- Obtain delivery confirmations from buyers/customers via signed PODs, email, or system confirmation or through WhatsApp groups.
- Follow up with buyers for pending confirmations.
- Maintain proper records of customer confirmations for each delivery.
- Coordinate with sales/customers to resolve any delivery disputes or rejections.
- Update POD and buyer confirmation status in systems Excel.
- Maintain organized records (physical and digital) for audit and tracking purposes.
- Follow up with drivers, transporters, and warehouses for pending PODs.
- Liaise with buyers/customers for confirmation delays.
- Coordinate with logistics, warehouse, and finance teams.
- Identify and report mismatches between POD and buyer confirmation.
- Investigate shortages, damages, or rejected deliveries.
- Work with relevant teams to resolve issues promptly.
- Prepare daily/weekly reports on: POD status (received, pending, overdue) and Buyer confirmation status.
- Highlight delays, disputes, and operational gaps.
- Ensure POD and buyer confirmation documentation meets company and client requirements.
- Support audits by providing complete delivery confirmation records.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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