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Full-time
Partner Support Agent Job at Zenka Finance
Zenka Finance
Job Description
The Partner Support Agent provides timely and professional support to Key Account Managers (KAMs) and retail partners across multiple communication channels. This role ensures effective issue resolution and operational efficiency while supporting business growth and a positive partner experience. Candidates will play a vital role in maintaining service delivery and partner satisfaction within a prominent microfinance environment.
Duties, Roles and Responsibilities
- Handle partner inquiries and support requests through calls, emails, and chats.
- Provide timely assistance to Key Account Managers (KAMs) and retail partners regarding products, processes, and operational procedures.
- Investigate, resolve, and follow up on partner issues while ensuring satisfactory resolution.
- Escalate complex cases to the relevant departments and monitor progress until closure.
- Maintain accurate records of partner interactions and activities in company systems.
- Support onboarding and education of partners on company products, services, and processes.
- Collaborate with internal teams to improve service delivery and partner satisfaction.
- Ensure compliance with company policies, procedures, and data confidentiality requirements.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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