Outreach Mobile Counsellor job at Marie Stopes Uganda | Apply Now

Measure

• Provide comprehensive client counselling on reproductive health and other health matters.

• Ensure that the highest standards of client care are achieved to MSI global standards.

• Take necessary steps to ensure that all outreach clients are treated with sensitivity, respect, and consideration.

• Maintain confidentiality of client records.

• Effectively manage and resolve complaints raised by clients and promptly escalate difficult issues to the Outreach Team Leader.

• Support the clinical staff in imparting general Family Planning Information to clients and exercising the vocal local technique

• Participate in community sensitisation and mobilisation including coordination of community mobilisers working with Outreach

• Ensure that accurate client records are collected and filed for all clients.

• Support Outreach service providers in stock management

• Support the service providers on Outreach by unloading the vehicle

• Ensure the vehicle is properly loaded with outreach equipment and ready to at the Outreach sites by 9:00am latest

• Keep all logbooks up-to-date and copies submitted to the Team Leader to forward to support office

• Ensure third party insurance or registration stickers are always valid

• Alert support Office in writing, via the Team Leader, at least 4 weeks before expiry of insurance or registration

• Submit monthly vehicle reports to support office as per the finance department protocols

• Always keep the vehicle interior and exterior clean

• Ensure that the vehicle receives the correct maintenance in a timely fashion to prevent avoidable breakdown, and to maximise vehicle performance

• On parking the vehicle after working hours, ensure the keys are handed over to the Team Leader or another member of staff designated by the Team Leader

• Carefully monitor fuel and oil consumption of the vehicle, taking steps that records are accurate, and no supplies are diverted

• Maintain appropriate driving skills and experience for riding in rough terrain. The Mobile counsellor must immediately notify the Team Leader of any health complications and that could affect his/her ability to conduct his/her work safely (e.g. deteriorating eyesight, epileptic fits)

• Drive the vehicle in a responsible way, showing care and consideration for other road users, including pedestrians and ensuring risks to all vehicles under the Mobile Counsellor’s control are minimized

• Ensure the organisation vehicles are only used for official business

• Always carry a valid licence

• Timely accurate reports are submitted to the Team Leader

• Support Outreach service providers in data reporting in Government HMIS Tools daily

• Perform any other work-related duties as assigned.

• Level of professionalism maintained when dealing with clientele.

• Outreach QTA scores

• High level of client confidentiality always maintained

• Number of complaints escalated to Outreach Team Leader.

• Level of teamwork exercised

• Timely and accurate completion of Logbook

• Timely reporting of vehicle repairs required

• Timely submission of completed logbook and fuel accountability

• Commitment to continued technical and person development

• Adherence to the traffic and road safety guidelines.

• Accuracy of vehicle records