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Operational Management

• Oversee the day-to-day operations of the company
• Ensure internal processes are organised, efficient, and consistently followed
• Maintain clear operational systems for project tracking, approvals, and documentation
• Identify opportunities to improve efficiency and reduce operational bottlenecks

Project & Campaign Delivery

• Oversee the planning, assignment, and delivery of all client projects and campaigns
• Ensure timelines, deliverables, and responsibilities are clearly defined
• Monitor project progress and ensure work is delivered to agreed standards
• Coordinate internal teams, freelancers, and contractors involved in project delivery

Client Relationship Management

• Maintain strong relationships with existing clients
• Ensure clear communication between clients and the internal team
• Coordinate client updates, project reviews, and service follow-ups
• Address operational issues that may affect client satisfaction

Financial & Administrative Oversight

• Track invoices, payments, and outstanding receivables
• Follow up on pending payments to maintain healthy cash flow
• Monitor project costs and operational expenses
• Assist the Managing Director in maintaining financial discipline within the business

Team Coordination & Accountability

• Coordinate internal staff and contractors to ensure clear task ownership
• Monitor performance and ensure responsibilities are followed through
• Support workload planning and team scheduling
• Promote a culture of professionalism, accountability, and efficiency

Business Performance Support

• Support in maintaining client retention and service quality
• Ensure operational readiness for onboarding new clients and projects
• Identify operational improvements that support business growth

Key Performance Indicators (KPIs)

• The Operations Manager will be evaluated based on:
• Timely delivery of client projects and campaigns
• Client satisfaction and retention
• Percentage of invoices collected on time
• Operational efficiency and reduction of workflow delays
• Team productivity and task completion rates
• Ability to maintain structured and organised business operations