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• Collaborate with the General Manager and departmental leaders to develop business strategies and plans for the hotel.
• Through the implementation of business strategies, help realize long-term profit maximization of the hotel.
• In line with the hotel’s strategy, work with other hotel leaders to form departmental strategies. Advise on the development of departmental plans and budgets.
• Monitor the fulfilment of business plans, key goals and objectives. Give feedback and advise on points of improvements to relevant departments.
• Operation Management;
• Closely work with each department to monitor and manage day-to-day operations. Ensure the efficient and effective running of operations throughout the hotel.
• Closely support the General Manager and Head of Departments to realize business goals and objectives.
• Help solve problems that arise in each department, especially the major and inter-departmental problems.
• Keep high standards of operations through monitoring key hotel performance indicators including cost management, quality service delivery, financial performance, etc
• Oversee and monitor creation and implementation of SOP for each department. Periodically review them for effectiveness and compliance with regulations and laws.
• Interact with high level customers/guests for business development.
• Advocate and lead the culture that values and promotes high level of customer as well as employee satisfaction.
• Through regular management meetings, communicate with other leaders of the hotel and guide them.
• Ensure effective and efficient running of operations. Ensure continuous improvement through critical decision-making.
• Make key decisions as to matters concerning the hotel’s business based on information presented by each department as well as strategy, goals, and vision of the hotel.
• Monitor the process of budgeting and budget implementation.
• Monitor and check effective allocation and use of company resources (e.g. Cars, HR, IT, Material) based on aggregated information provided from each department.
• Encourage and cultivate the culture of cooperation between the departments.
• Always strive to improve skills and knowledge in management and business in general, through research, workshops, interaction with business experts, etc, and apply them in process, policy, and strategy making.
• Relationship Management;
• Put continuous efforts into extensive networking with people and organizations who can potentially help and grow the business.
• Consider and seek strategic partnerships to expand and improve business performance.
• Attend seminars and events and ultimately market the business.
• Notes;
• Above job descriptions explain only the key parts of the duties and responsibilities. Other duties and responsibilities may arise at the discretion of the Management, though they should remain relevant.
• These roles and duties are also subject to the review from time to time.

Key Outputs;

• Smooth and effective operations that uphold the high standards of the hotel.
• Effective operational processes and policies.
• Thorough SOPs compliant with regulations and laws.
• Profitable networks and partnerships that benefit the business of the hotel.
• Effective and sustainable business strategy to maximize profitability.
• Comprehensive business plans to realize overall business objectives.
• Quarterly, Bi-annual and annual performance and performance improvement plans.
• Monitoring of business plans, key result areas, goals and objectives.
• Continuous monitoring of key performance indicators of the business.
• General Quarterly or bi-annual operational reports.
• Periodic budgets.
• Business performance reports to the Management