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Full-time
Operations and Customer Service Officer Job at Bawuza Uganda
Bawuza Uganda
Job Description
Bawuza Uganda is seeking a dedicated Operations and Customer Service Officer to manage daily platform operations and provide high-quality support to clients. The role involves ensuring seamless service delivery and maintaining excellence in customer relations.
Duties, Roles and Responsibilities
- Attending to customer inquiries, feedback, and complaints across various communication channels.
- Monitoring daily operational processes to ensure platform reliability and efficiency.
- Managing transaction processing and troubleshooting operational bottlenecks.
- Maintaining accurate records and preparing reports on operational performance.
- Coordinating with the technical team to resolve user-reported issues.
- Guiding and training users on platform features and service offerings.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Apply here: https://www.greatugandajobs.com/jobs/job-detail/job-Operations-and-Customer-Service-Officer-job-at-Bawuza-Uganda-101401
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