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Full-time
Operational & Conduct Compliance Specialist Job at Development Bank of Rwanda (BRD)
Development Bank of Rwanda (BRD)
Job Description
The Operational & Conduct Compliance Specialist at the Development Bank of Rwanda (BRD) is responsible for providing independent oversight of the bank's operational and conduct compliance framework. This role ensures robust monitoring of business processes, adherence to customer protection standards, and effective internal controls.
Duties, Roles and Responsibilities
- Lead the Bank’s operational and conduct compliance monitoring framework, ensuring effective controls, fair customer outcomes, and adherence to regulatory expectations.
- Perform operational and Conduct compliance reviews and periodic health checks across all business and support functions.
- Monitor adherence to the Client Service Charter, turnaround times, and complaints handling standards.
- Conduct post-integration reviews of guarantees following BDF integration to ensure operational and regulatory compliance.
- Support staff training and awareness programs on internal policies and operational and conduct compliance.
- Identify, assess, and escalate conduct risk issues, including customer complaints, service failures, and potential misconduct.
- Develop and maintain compliance dashboards, key risk indicators (KRIs), and reporting tools for operational and conduct risk monitoring.
- Suspicious transaction monitoring and reporting
- Develop and maintain compliance dashboards and key risk indicators for operational processes.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Apply here: https://www.brd.rw/apply-now/
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