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About the Organisation
The Uganda Communications Commission (UCC) is a statutory body established under the Communications Act 2013 to regulate Telecommunications, Broadcasting and Postal sub-sectors. In carrying out its mandate and mission of driving the development of a robust communications sector in the country.
Officer Technical Support job at Uganda Communications Commission | Apply Now
Bugolobi, Kampala, Uganda
The Uganda Communications Commission (UCC) is the regulatory authority responsible for overseeing and guiding the development of the communications sector in Uganda. Established by the Uganda Communications Act of 2013, the UCC's mandate encompasses telecommunications, broadcasting, radio communication, and postal services, ensuring that these services are accessible, efficient, and reliable for all Ugandans.
Mission and Vision
The UCC's mission is to promote the development of a modern communications sector in Uganda, fostering an environment that encourages investment, innovation, and fair competition. Its vision is to create a vibrant communications sector that enhances the social and economic development of Uganda.
The UCC is committed to engaging with communities and stakeholders to understand their needs and challenges. Through initiatives such as public consultations, workshops, and outreach programs, the commission ensures that its policies and actions are aligned with the aspirations of Ugandans.
Are you looking for Engineering jobs in Uganda 2024 today? then you might be interested in Officer Technical Support job at Uganda Communications Commission
Full Time
Deadline:
22 Dec 2024
Job Title
Officer Technical Support job at Uganda Communications Commission
Uganda Communications Commission
Job Description
Job Title: Officer Technical Support (Fresher Jobs)
Organisation: Uganda Communications Commission (UCC)
Duty Station: Bugolobi, Kampala, Uganda
Reports to: Senior Officer Regional Office
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
All candidates should complete the online application form and upload their CV, cover letter and relevant certificates at the link below. The CV must include 3 referees including their email address and telephone number.
Deadline: 22nd December 2024
Note: Only shortlisted candidates will be contacted. UCC is an Equal Opportunity Employer. Any form of canvassing will lead to automatic disqualification.
Find application details and links on the AfriCareers Jobs Portal:
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Click the Apply button below
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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Track progress under "My Applications" tab
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How to Apply
Responsibilities:
Conduct technical inspections at the designated Regional Office and prepare reports in line with the Commission’s mission of developing a robust communications sector that drives economic growth.
Conduct spectrum measurements/monitoring in the designated Regional Office and prepare timely reports.
Maintain an updated database of technical data and UCC assets register at the designated regional office including remote monitoring stations.
Conduct enforcement procedures on noncompliance of operations following license terms and conditions at the designated Regional office.
Assist head office staff in executing routine procedures and resolving technical requests and complaints at the designated Regional Office and prepare appropriate responses.
Mobilise external stakeholders to attend and participate in UCC workshops, competitions and any other event organised at the designated Regional Office.
Troubleshoot technical problems for UCC technical equipment and assist in the preparation of appropriate responses to technical complaints in the region.
Maintain flexibility to accommodate any other duties assigned by the line supervisor from time to time.
Key Performance Indicators
Technical issues resolved on the first customer contact and remotely without on-site visits.
Average time taken to respond to a support request.
Customer satisfaction with IT support services.
Incidents that require escalation to higher support levels.
Compliance with agreed-upon SLAs for response and resolution times
Average downtime for IT equipment within the region.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Education and Professional Qualifications
Bachelor’s degree in Telecommunication engineering or Electrical engineering or related field.
Working Experience
Minimum of two (2) years’ experience in Telecommunications or Electrical Engineering in a similar corporate environment.
Skills, Knowledge, and Abilities
Technical
Technical maintenance skills
Report writing skills.
Resources management
Behavioural
Communication and interpersonal skills
Multi-tasking and attentive to details
