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Full-time
Night Cashier and Front Desk Officer Job at The Surgery, Naguru
The Surgery, Naguru
Job Description
This is a front desk office role that combines cashiering, patient reception, and customer care. You will be the first and primary point of contact for patients arriving at night. You will handle payments, patient registration, inquiries, and ensure every person who walks in feels welcomed, respected, and professionally assisted – all while maintaining impeccable financial accuracy.
Duties, Roles and Responsibilities
- Process all patient payments (cash, card, mobile money, insurance claims) accurately.
- Issue receipts, manage petty cash, and reconcile the cash drawer per shift.
- Prepare daily financial shift reports for the Finance Manager and Practice Manager.
- Report any discrepancies, irregularities, or security concerns immediately.
- Warmly greet and attend to all patients, visitors, and emergency cases arriving during the night shift.
- Register new patients, update demographic and insurance information, and direct them appropriately.
- Answer phone calls and basic inquiries about services, wait times, and billing.
- Handle distressed or anxious patients with empathy, patience, and professionalism.
- Liaise between clinical staff (nurses, doctors, lab clerks on call) and patients regarding admission, discharge, or billing matters.
- Maintain a clean, organized, and welcoming front desk area.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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