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About the Organisation
Safaricom is the leading telecommunications company in East Africa, listed on the Nairobi Securities Exchange. With 42M+ customers and flagship innovations like M-PESA, Safaricom connects people to opportunities and information while supporting over a million jobs across the region.
Network Administrator job at Safaricom PLC | Apply Now
Nairobi, Kenya
Are you looking for IT jobs in Kenya 2025 today? then you might be interested in Network Administrator job at Safaricom PLC
Full Time
Deadline:
10 Sept 2025
Job Title
Network Administrator job at Safaricom PLC
Safaricom PLC
Job Description
Reporting to the Manager – IT Networks, the role advises on communications requirements, surveys and designs connections, sets and enforces network standards, and works with Digital Engineering on cloud solutions/integrations. You will implement, configure, and support voice platforms (contact center, Cisco Call Manager), administer network security and countermeasures, troubleshoot corporate LAN/IP issues, and manage Internet links, mail gateways, and security services. The role collaborates cross-functionally to deliver projects for retail outlets/switch rooms/new products, uses monitoring tools to investigate and resolve incidents within SLAs, and maintains thorough documentation (designs, inventories, configs).
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
ONLY ONLINE APPLICATIONS:
Interested and qualified candidates are advised that all applications should be submitted online.
To apply please click on the APPLY button below.
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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Submit your application via the jobs portal
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How to Apply
Advise on comms requirements; perform site/network surveys and connection designs.
Define, maintain, and enforce network standards, procedures, and security controls.
Implement, configure, and support voice platforms (contact center, Cisco Call Manager/UC).
Collaborate with Digital Engineering on cloud solutions/integrations (AWS/Azure).
Monitor, administer, and maintain network security; manage Internet/mail gateways.
Troubleshoot LAN/WAN, IP addressing, and connectivity across corporate networks within SLAs.
Liaise across departments to deliver cross-team projects and harmonized operations.
Serve as backup for Telephone Services Team Lead on data/telephony/call-center issues.
Maintain documentation: network designs, configs, hardware/software inventory.
Monitor performance (availability, utilization, throughput/goodput, latency); test for weaknesses.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
BSc in Computer Science (or related).
Certified Cisco Engineer; hands-on with Cisco IOS, LAN/WAN products/technologies.
Experience with cloud providers (AWS, Azure) and cloud security requirements.
Strong Linux/Unix and Windows server administration background.
Deep knowledge of voice systems (Cisco Call Manager, Genesys), SIP/PSTN integration.
Experience managing Cisco ISE, Cisco IPS, Check Point & Cisco firewalls, Web Auth firewalls.
VPN, remote access, firewall implementation/troubleshooting.
Solid understanding of network architecture (zones/DMZ, VLANs, segmentation, subnetting; LAN/WAN).
Formal training/work experience in networking & communication technologies.
Strong documentation, communication, and cross-team collaboration skills.
Valid driver’s license (site visits).
