Member Service Representative job at PwC | Apply Now

Regardless of seniority or role, uphold UNFCU's mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.

Provide a memorable member experience at each and every touch point; Deepen connections with members to better understand their needs by asking effective questions and building relationships;

Become a trusted advisor to members by presenting the features and benefits of UNFCU's products and services that will best satisfy their current and future needs;

Investigate issues with member accounts/loans, determine action necessary to resolve the issues, and ensure action is taken in a timely fashion; follow up to ensure that the issues are corrected, and keep members informed of the status of their issues;

Ensure compliance with applicable regulations and UNFCU policies and Procedures, and keep abreast of changing/new regulations, UNFCU products, procedures and technology:

Verify eligibility of prospective members, establish new memberships, and open new accounts.

Respond to members' telephone inquiries and requests, and prepare responses to member correspondences:

Maintain confidentiality of all member account information;

Assist with various functions that contribute towards the increased efficiency of the office, including but not limited to performing clerical/reception duties when necessary:

Make member presentations and carry out member service calls to members within their location and out of duty stations as required;

Participate in Credit Union training programs; and

Exhibit flexibility and perform any other functions as requested by management.