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About the Organisation
Marriott International is a global hospitality leader. JW Marriott—its luxury brand—offers holistic well-being, training, and growth in a culture that values diversity, inclusion, and exceptional service (“The JW Treatment™”).
Marketing Coordinator job at JW Marriott Hotel Nairobi (Marriott International) | Apply Now
Nairobi, Kenya
Are you looking for Marketing and Sales jobs in Kenya 2025 today? then you might be interested in Marketing Coordinator job at JW Marriott Hotel Nairobi (Marriott International)
Full Time
Deadline:
20 Sept 2025
Job Title
Marketing Coordinator job at JW Marriott Hotel Nairobi (Marriott International)
JW Marriott Hotel Nairobi (Marriott International)
Job Description
Drive brand awareness internally and externally; represent JW standards in all interactions.
Apply sales/upsell techniques to maximize revenue, loyalty, and event/experience enhancements.
Explain and verify eligibility for preview package sales/tours (Marriott Vacation Club) and schedule tours.
Determine and issue appropriate complimentaries (e.g., rewards points, show tickets).
Handle guest queries on property facilities/services; receive, record, and relay messages accurately.
Maintain confidentiality, protect company assets, and uphold grooming/uniform standards.
Produce accurate written communications; answer phones with correct etiquette.
Build positive cross-functional relationships; support team goals and quality assurance standards.
Perform additional duties as assigned; ability to lift ≤10 lbs and stand/sit/walk for extended periods.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
ONLY ONLINE APPLICATIONS:
Interested and qualified candidates are advised that all applications should be submitted online.
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Go to the "Jobs" tab
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Read the detailed job description, Roles and Qualifications.
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How to Apply
Promote brand image; support marketing and sales initiatives
Identify upsell opportunities; enhance the guest/event experience
Qualify and schedule preview package presentations/tours
Provide accurate information on hotel services and amenities
Manage guest communications and message handling
Ensure policy compliance, confidentiality, and asset protection
Collaborate across teams; meet quality assurance expectations
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Diploma or Degree in Sales & Marketing (or equivalent)
3+ years in a similar marketing/sales/coordination role (hospitality preferred)
Excellent verbal/written communication; professional phone etiquette
Customer-centric mindset with proven upselling skills
Strong organization, accuracy, and teamwork; ability to maintain confidentiality
Physically able to lift ≤10 lbs and work on feet for extended periods
