Manager job at Donswift | Apply Now

Operations Management

• Oversee daily shipment and delivery operations, ensuring orders are fulfilled accurately and on time.

• Monitor the entire supply chain process, from order processing to final delivery, resolving any issues or delays.

• Optimize delivery routes, fleet management, and scheduling to maximize operational efficiency and minimize costs.

• Ensure compliance with local and international logistics regulations.

Team Leadership

• Lead and manage a team of delivery personnel, logistics coordinators, and support staff.

• Provide regular training on customer service, safety protocols, and operational procedures.

• Evaluate team performance, set clear goals, and offer mentorship to ensure high levels of motivation and productivity.

Financial and Administrative Oversight

• Manage departmental budgets, conduct cost analysis, and ensure profitability.

• Prepare detailed operational and financial reports for senior management, including key performance metrics.

• Oversee invoicing, billing, and client payments, working closely with the accounts department.

Customer Relations and Service

• Build and maintain strong client relationships to ensure satisfaction and foster repeat business.

• Address and resolve customer complaints or inquiries promptly and professionally.

• Gather customer feedback to improve service quality and identify new opportunities for service enhancements.

Strategic Planning and Business Development

• Identify and develop new market opportunities to expand the business.

• Implement advanced technologies and systems to improve shipment tracking and delivery accuracy.

• Collaborate with marketing teams to promote services and establish a strong market presence.