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Perspective: Operational Risk Management: 40%

• On a continual basis, carry out control assessments within Branches and Central Operations and provide assurance to the first line management on the effectiveness of the controls assessments across the bank
• Identify and communicate internal control risk through the collection and analysis of internal control evidence.
• Work collaboratively with business process owners to implement and monitor remediation efforts that result from internal control assessment, ensuring the effective implementation of corrective actions.
• Tracking exceptions highlighted during the reviews to ensure they are closed satisfactorily within the set time frames.
• Pursue the development of effective controls by deploying continuous improvement techniques and partner with the business to determine the appropriate key control activities. Focusing on preventive controls as well as detective controls.
• Collect data to identify root cause of problems, identify trends, formulate solutions and escalate potential issues as necessary.
• As a subject matter expert, provide guidance on control issues to all the business units
• Assess regularly existing business key controls against the risk control expectations to assess the level of control effectiveness, efficiency and relevance in risk mitigation.
• Report risk events, policy deviations, risk exceptions, and engage appropriate stakeholders on timely remedial actions; escalate key risk situations that pose significant risk.

Business Continuity Management: 40%

Output

• Establishing the strategic objectives of the crisis or incident response.
• Devising short, medium, and long-term strategies for business continuity.
• Resolving implementation issues or resource conflicts noted during exercises.
• Identifying and documenting priority processes and procedures.
• Sponsorship of the Business Recovery programme including participation in organisation-wide tests and exercises.
• Ensure the integration of the organisation’s BCM into its business processes and promoting the continuous improvement of the organisation’s BCM.
• Check that the BCP/DRP is reviewed at least annually, though the frequency may be modified to consider changes in the business strategy
• Organising quarterly Crisis Management
• Preparation of BOT BCM quarterly reports

Process Improvement: 20%

Output

• Participate in process reviews and support process improvement initiatives to ensure appropriate controls are implemented as well as carry trainings and awareness sessions within the group.
• Actively participate in the deployment and review of policies, procedures, business process, and system implementation ensuring that proper controls are embedded.
• Train the ‘Process owners’ and ‘Control owners’ on concepts related to risks, controls and specific operating processes
• Use SLA measurement tools to continually evaluate quality of all business support processes with the aim of enhancing performance and productivity