Manager – Fulfilment job at MTN -Uganda | Apply Now

• Develop and maintain the best last mile value proposition to both consumers and merchants

• Provide overall operational management direction and guidance to Logistics team withing the Opco logistics.

• Provide Insight and business strategy operational growth to the Opco.

• Review and identify key risks, issues, and dependencies and set mitigation actions Manage budgets

• Sign off / make decisions regarding operational changes Lead engagements with key internal and external stakeholders

• Deliver key partnerships

• Implement strategy

• Operational Delivery

• E&M commerce logistics management

• Number of successful deliveries to customers

• Number of last mile deliveries on a daily basis − 3pl contract management

• E&M commerce logistics strategy (partnerships, acquisitions, warehousing etc) − Strategic partnership with delivery companies

Governance

• Strategic Meetings

• Participate and provide input in strategic meetings

• Perform valuation baseline of key constraints

• Participate in industry events that are shaping the digital evolution

Escalations

• Manage and resolve escalations that have impact on critical path of service delivery - Escalate issues that will result in significant time, scope, employee/customer or cos impacts if not resolved

Performance

• Review performance against agreed KPIs and compliance to SLAs

• Create and monitor plan for continuous improvement

• Review performance of teams

Reporting

• Report on a monthly basis to management relating to progress made within thesub-division and in accordance with the measurement metrics set by the organisation

• Report on an ad hoc basis on specific projects as and when necessary

Budgets

• Manage budgets in line with business objectives

• Manage initiative budgets in line with business objectives Ways of Working

• Leading by Connecting: Connect people; stimulate collaboration and growth in teams across functions, operations and different cultures. Share experience and knowledge that leads to a learning organization, creating sustainable expertise which drives the development of people and innovative products,

• Leading by Delivery: Anticipate situations and take initiative to overcome them. The result is a swift and on time delivery of qualitative and quantitative results.

• Leading by Vision: From analyzing the situation inside and outside the company and seeing opportunities until communicating the vision of the company including new ideas for sustainable business strategies, products, services and ways of working. The result is an inspiring vision on how to succeed in our markets with our consumers in the center.

• Leading by Change: From embracing change until leading and facilitating the implementation of change and handling of resistance for senior people. The result is an on-time implementation of change projects and actions while maintaining a high level of motivation and commitment

• Leading by Owning: Take responsibility for own results as well as for company results and values. Stimulate this attitude in others, make co-workers accountable. The result is pro-activity,creativity and motivation: capable people who take ownership.