Manager – Finance & Operations. Wholesale & Carriers job at MTN Uganda | Apply Now

Commercial Operations

• Oversees the development and implementation of business strategies to increase share and profitability.

• Manages and optimizes supply chain operations to ensure efficient delivery of products to clients.

• Leads contract negotiations with partners and customers to secure favorable terms and maintain strong financial relationships.

• Directly leads on the sales forecasting process, setting targets and ensuring alignment with service delivery schedules.

• Implements and monitors performance metrics for sales and operations teams to drive accountability and achieve business objectives.

• Coordinates cross-functional teams to ensure project milestones are met, from product development through to market launch.

• Develops and enforces policies and procedures to ensure compliance with industry regulations and company standards.

• Identifies and pursues opportunities for business process improvements, leveraging technology to enhance operational efficiency and customer satisfaction.

Product and Pricing

• Works on special pricing projects and initiatives defining the fixed connectivity products and services pricing strategy whilst ensuring commercial profitability of the organization.

• Analyze competitor pricing strategies and practices, to recommend appropriate actions and plans to maintain competitiveness and counter competitor activity.

• Track and analyze the performance of products and services in collaboration with sales team to make recommendations related to pricing optimization to improve take up, usage and profitability.

• Manage the fixed connectivity Discount Delegation of Authority process and records.

• Ensure accurate tariff management which includes a repository of tariffs and consistent process to align records with Legal and Regulatory, Revenue Assurance and product and services.

• Construct business cases for innovations proposed by the business. Research and consider

Business Analyst

• Set and track sales targets as aligned with company business objectives

• Develop and maintain excellent knowledge and understanding of our business, offerings, competitors, and industry

• Monitor Account a portfolio growth for achieving long-term success

• Provide detailed customer churn reports indicating causal factors

• Develop analytical capabilities for data mining into existing customer databases

• Provide data analytics for channel profitability appraisals

• Summarize credit management performance reports to management.

• Prepare regular performance reports to management using key account metrics

• Liaise with Finance Business Partner in preparing monthly financial reports

Credit Control and Billing

• Collections & Payment Recovery

• Follow up on overdue payments and manage collections to reduce bad debts.

• Ensure accurate billing of all Post-Paid Customers

• Maintain up-to-date records of all credit transactions.

• Prepare daily, weekly, and monthly reports on the status of outstanding debts.

• Ensure accurate and timely reporting of payment collections and overdue accounts to the Finance team and management.

• Build and maintain positive relationships with customers to facilitate smooth collections.

• Investigate and resolve billing issues and discrepancies in a timely manner.