Manager – BankTech (Saving & Lending) job at MTN Uganda | Apply Now

• Manage and implement the annual BankTech roadmap and budget that ensures achievement of MTN MoMo Ug’s business objectives.

• Oversee BankTech product management, product development lifecycle and actions aimed at increasing users, engagement, usage and revenue.

• Work closely with the product development team to design, create, implement, and optimize loan and savings, investments and Insurtech products to enhance customer adoption, usage, and retention.

• Monitor and adjust product strategies based on market trends, competitor analysis and performance data.

• Lead the deployment of propelling value propositions, new features or modifications on BankTech products based on user feedback, analytics, and competitive benchmarking.

• Manage BankTech products portfolio to optimize revenue and grow overall profitability of existing product offerings while innovating

• Analyze the bank tech landscape and undertake annual, quarterly, and monthly planning to ensure the effective implementation of the marketing mix (Price, Place, Promotion, Product and Processes).

• Work with internal & external stakeholders to monitor performance of existing products, identify and close service gaps aimed at driving product & revenue growth

• Liase with Legal, & compliance teams to ensure that all Savings, Lending, investment and Insurtech products abide to prevailing regulations and business rules.

• Work with internal stakeholders to monitor performance of existing products; cost effectiveness to drive healthy contributory margins & pricing to ensure product/ service uptake and profitability

• Work closely with Technology to ensure timely delivery of quality products.

• Stakeholder Management

• Work with internal & external stakeholders to monitor performance of existing products, identify and close service gaps aimed at driving product & revenue growth.

• Manage relationships with existing and prospective BankTech partners to ensure alignment on goals and initiatives.

• Coordinate weekly, monthly and adhoc review meetings with the BankTech partners.

• Liaise with Legal & compliance teams to ensure that all BankTech products abide to prevailing regulations and business rules.

• Provide actionable insights to stakeholders to improve service delivery, customer experience, and financial inclusion.

• Product Development, Delivery and GTM

• Manage the BankTech products’ roadmap to ensure that items are delivered within the expected timelines.

• Collaborate with the product development team to design and launch new BankTech products.

• Collaborate with the market research to identify customer needs and preferences.

• Work closely with the IT department to ensure seamless integration of BankTech products.

• Identify gaps and implement technology solutions to enhance the customer user experience.

• Project Management. Oversee the planning, execution, monitoring, and closure of assigned projects, ensuring they are delivered within scope, time, and budget while meeting quality standards.

• Collaborate with the marketing team to develop GTM plans for new products.

• Coordinate with relevant stakeholders to ensure timely and effective implementation of approved GTM strategies.

• Data analysis and Reporting

• Analyse portfolio performance, identify trends, and develop strategies to improve product offerings.

• Prepare regular and adhoc reports on BankTech product performance for senior management.

• Churn Analysis Perform weekly and monthly analyses to assess the impact of loans on customer churn.

• Develop and implement initiatives aimed at mitigating churn risk based on analysis findings.

Audit Compliance

• Ensure all audit findings are addressed and closed within the stipulated timelines.

• Implement corrective measures to prevent the recurrence of identified audit issues.