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About the Organisation
Loyalty & Payment Solutions Manager job at Vivo Energy | Apply Now
Kampala, Uganda
Vivo Energy is a leading supplier and distributor of high-quality fuels and lubricants across Africa, with a mission to power and mobilize the continent’s progress through sustainable and innovative energy solutions. With a reputation built on over 85 years of experience and a commitment to delivering exceptional value to customers, Vivo Energy is recognized for its strong presence in 23 African countries.
The company fosters a dynamic work culture centered around inclusivity, collaboration, and the professional growth of its employees, offering competitive job opportunities and flexible work arrangements. Established in 2011, Vivo Energy has evolved from a Shell-branded distributor into a standalone entity focused on growing its African footprint, investing in innovative energy technologies, and adopting modern business models.
Its core values—integrity, safety, sustainability, and innovation—guide every aspect of the company’s operations, ensuring that it not only meets the energy needs of Africa but does so responsibly. Vivo Energy is committed to corporate social responsibility (CSR), investing in local communities through education, health initiatives, and environmental sustainability programs. For more information, visit www.vivoenergy.com.
Are you looking for Management jobs in Uganda 2024 today? then you might be interested in Loyalty & Payment Solutions Manager job at Vivo Energy
Full Time
Deadline:
25 Oct 2024
Job Title
Loyalty & Payment Solutions Manager job at Vivo Energy
Vivo Energy
Job Description
Reporting to the Marketing Manager, the Loyalty & Payment Solutions Manager manages the end-to-end implementation of fit for purpose Loyalty programs to strengthen Vivo Energy market position.
Ensure that the right resources, process, and infrastructure strategy is implemented to support the loyalty schemes.
To develop appropriate capability within the local teams on Loyalty programs.
Monitor performance level across all activities within the category and support Operating Units to address any gap v/s agreed targets.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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How to Apply
Principal Accountabilities
Responsible for the implementation of a competitively advantaged, affordable, and exciting Loyalty scheme in the agreed scope with the operating unit
Identify all the internal and external resources whether financial or human resources required completing the project successfully.
Develop business case for a Customer Loyalty Program
Ensure the right and appropriate loyalty CVP is positioned to the customers by the business.
Lead the procurement process for selecting the best loyalty solution and offer for Vivo Energy
Lead the negotiation of contracts and contractual changes and coordinating preparations of proposals, plans, specifications, and financial conditions of contracts.
Lead the teams to select and deploy the most appropriate loyalty program and system.
Prioritize Business requirements and associated solutions for delivery.
Tracks Business deliverables to successful completion.
Provide Coaching and Guidance to the team members about every aspect of the project so that the team members can understand their tasks fully and act on them efficiently.
Translate the solution into positive, meaningful Business benefits for the OUs to understand.
Ensure the necessary technology and infrastructure is available to drive the development/promotion of various types of loyalty programs.
Ensuring the delivery of new services from the project is to the appropriate level of quality, on time and within budget, in accordance with the project plan and project governance arrangements.
Evaluate the progress of project on regular basis.
Develop and execute an efficient internal communication strategy for ensuring communication with all levels of management within the team.
Ensures the Business lessons learned are taken forward and addressed/improved for each OU implementation.
Reports weekly to the Loyalty project Committee.
Reports monthly to the Loyalty Steering project Committee.
Monitor changes to the plan to identify any impact on the needs of the business and overall timelines.
Lead deployment and change management and training activities for Vivo Energy
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Competencies:
Maximizes Business Opportunities - Mastery
Loyalty programmes and infrastructure - Mastery
Delivers Results through others - Mastery
Strategic planning - Skill
CVP development - Skill
Delivering excellence in marketing activities - Skill
Retail and CR site operations standards - Knowledge
Data-Driven Decision-Making - Skill
Change Management - Skill
Influencing Without Authority - Mastery
Innovation and Adaptability - Mastery
Leadership & Coaching – Skill
Key Challenges:
Aligning Strategic Direction: Align loyalty and payment initiatives across diverse business units, while managing cross-functional collaboration and varied business needs.
Managing External Partnerships: Build and maintain relationships with banks, payment providers, and vendors, securing favorable terms and service quality while aligning their interests with Vivo Energy's goals.
Staying Ahead of Technological Evolution: Stay ahead of emerging loyalty and payment technologies, proactively driving digital transformation and implementing innovative solutions.
Ensuring Cross-Functional Integration: Integrate loyalty and payment solutions across departments to ensure seamless customer journeys and operational efficiency.
Managing Customer Expectations: Balance customer demands for innovative solutions with operational efficiency, optimizing the customer experience through continuous feedback and improvements.
Requirements
Bachelor’s degree in Business, Marketing, IT, or a related field is required.
Post Graduate degree (MBA or Master’s in a related field) will be of added advantage.
At least 5 years of experience in loyalty program management, payment solutions, or retail marketing in FMCG or customer-focused service industries like telecommunications or financial services like commercial banks or fintechs.
Proven success in leading cross-functional projects, particularly in loyalty systems and payment technologies.
Strong experience in vendor and contract management, including negotiation with external partners (banks, payment providers).
Familiarity with digital or e-commerce environments and technologies (e.g., mobile payments, digital wallets).
In-depth knowledge of loyalty systems, CRM platforms, and payment solutions relevant to retail and commercial environments.
Expertise in data analytics to track and optimize loyalty programs and payment performance.
Strong understanding of contract management and partnerships with financial institutions and service providers.
