Related Jobs
%20(1).jpg)
.jpg)
.jpeg)
.jpeg)
%20logo.jpg)
Share this Job
About the Organisation
CDL is hiring on behalf of a leading FMCG/Foods/Beverage company with nationwide distribution. The role anchors the Sales & Distribution function by ensuring flawless order-to-cash execution and superior customer support.
Lead – Sales Back Office Operations job at Career Directions Limited (CDL) | Apply Now
Kiambu, Kenya
Are you looking for Marketing and Sales jobs in Kenya 2025 today? then you might be interested in Lead – Sales Back Office Operations job at Career Directions Limited (CDL)
Full Time
Deadline:
30 Sept 2025
Job Title
Lead – Sales Back Office Operations job at Career Directions Limited (CDL)
Career Directions Limited (CDL)
Job Description
Based within the Sales & Distribution department, the Lead oversees day-to-day processing (orders, invoices, credit notes, pricing updates), governance of customer/product/pricing master-data, and SLA-driven customer service. The role is the first escalation point for queries/complaints, drives process standardization and automation, produces performance reports, enforces credit control/internal audit requirements, and coaches the team to achieve KPIs while supporting frontline sales and distributors.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
ONLY ONLINE APPLICATIONS:
Interested and qualified candidates are advised that all applications should be submitted online.
To apply please click on the APPLY button below.
Find application details and links on the AfriCareers Jobs Portal:
-
Click the Apply button below
-
New users: Select Create Profile and complete the Profile Creation Wizard
-
Existing users: Log in and update your profile if needed
-
Go to the "Jobs" tab
-
Read the detailed job description, Roles and Qualifications.
-
Submit your application via the jobs portal
-
Track progress under "My Applications" tab
Important Note: Some employers now hire directly on the AfriCareers New Jobs Portal — keep your profile updated so employers can easily view your CV and hire you instantly.
How to Apply
Manage daily sales back-office operations: order capture, invoicing, credit notes, pricing updates.
Serve as first escalation point; resolve customer queries in line with policy/SLA.
Maintain and govern master-data (pricing, customer, product codes) for accuracy/compliance.
Collaborate with Sales, Finance, and Supply Chain to streamline end-to-end order-to-cash.
Lead, coach, and develop the back-office team; set KPIs and conduct reviews.
Track and report service levels, order cycle times, accuracy, and team productivity.
Drive continuous improvement and automation to boost efficiency and reduce errors.
Ensure adherence to company policies, credit control, and internal audit requirements.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s degree in Business Administration, Commerce, or related field.
Fluency in Gujarati or Hindi (mandatory).
5+ years’ experience with ≥3 years in Sales Back Office/Customer Service operations.
Proven team leadership/people management.
Hands-on ERP/CRM experience (preferably SAP) for invoicing, credit notes, pricing.
Strong written/verbal communication; cross-functional stakeholder management.
FMCG/Food & Beverage industry experience required.
Kenyan nationals strongly encouraged to apply.
