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About the Organisation
The MGallery Hotel Collection, part of Accor Hotels, features boutique hotels worldwide, each offering distinctive design and memorable guest experiences. MGallery Nairobi Gigiri is a luxury property with 105 rooms and suites, four restaurants, a rooftop bar, wellness facilities, and business amenities. Located on Gigiri’s Limuru Road near Nairobi’s city center and Village Market, the hotel serves UN and NGO delegates, diplomats, consultants, leisure travelers, and the local community.
Key Account Manager job at MGallery Hotel Collection – Nairobi Gigiri | Apply Now
Nairobi, Kenya
Are you looking for Marketing and Sales jobs in Kenya 2025 today? then you might be interested in Key Account Manager job at MGallery Hotel Collection – Nairobi Gigiri
Full Time
Deadline:
31 Aug 2025
Job Title
Key Account Manager job at MGallery Hotel Collection – Nairobi Gigiri
MGallery Hotel Collection – Nairobi Gigiri
Job Description
As a Key Account Manager, you will play a pivotal role in driving business growth by nurturing long-term relationships with the hotel’s most valuable clients. You will create and implement account plans, identify new opportunities, negotiate profitable contracts, and collaborate with internal teams to deliver tailored solutions. This role requires a strategic thinker with proven sales and negotiation skills, strong industry knowledge, and a deep understanding of client needs. You will represent MGallery Nairobi Gigiri as a trusted partner, ensuring excellent service delivery and sustainable business growth.
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
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How to Apply
Develop and maintain strong, long-term client relationships.
Create and implement strategic account plans to maximize revenue growth.
Identify new business opportunities within existing accounts.
Negotiate contracts and close agreements to optimize profitability.
Collaborate with cross-functional teams to ensure service delivery and client satisfaction.
Conduct regular client meetings to assess needs and present tailored solutions.
Monitor and report on account performance, forecasts, and key metrics.
Stay updated on market trends, competition, and industry developments.
Resolve client issues promptly and professionally.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s degree in Business, Marketing, or related field.
Minimum 5 years’ experience in account management or sales, preferably within hospitality or related industries.
Proven track record of achieving and exceeding sales targets.
Strong relationship-building, negotiation, and strategic planning skills.
Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.
Excellent communication, presentation, and reporting skills.
Ability to analyze data and develop actionable insights.
Experience managing high-value client portfolios.
Knowledge of the Kenyan and East African hospitality market.
Fluency in English and Swahili.
Sales or account management certification (preferred).
Willingness to travel for client engagements.
