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IT Support Officer job at Yako Bank (U) Limited | Apply Now
Are you looking for Information Technology jobs in Uganda 2025 today? then you might be interested in IT Support Officer job at Yako Bank (U) Limited
About the Organisation
Yako Bank (U) Limited is a forward-thinking financial institution with a mission to provide accessible, innovative, and customer-centric banking solutions that promote financial inclusion across Uganda. Established with a strong focus on offering personalized banking services, Yako Bank has quickly gained recognition for its commitment to excellence and the delivery of reliable financial products.
The bank values a collaborative and inclusive work culture, prioritizing professional development, diversity, and work-life balance for its employees, which is reflected in its employee value proposition. The bank offers a variety of job opportunities, including roles in customer service, finance, IT, and operations, and provides flexible work arrangements to ensure a supportive work environment.
Since its founding, Yako Bank has continually evolved to adapt to the needs of the modern banking market, leveraging technological innovations such as mobile banking, digital payments, and online account management to better serve its customers. With an expanding presence, Yako Bank has been instrumental in contributing to financial empowerment for individuals, businesses, and communities. The bank operates with a core set of values centered around trust, integrity, customer focus, and social responsibility.
Its corporate social responsibility initiatives focus on education, healthcare, and environmental sustainability, reflecting its commitment to making a positive impact. Yako Bank's official website offers further insights into its products, services, and community outreach efforts.
Full Time
Job Title
IT Support Officer job at Yako Bank (U) Limited
Yako Bank (U) Limited
Job Description
Job Title: IT Support Officer
Organisation: Yako Bank (U) Limited
Duty Station: Kampala, Uganda
Job Summary: The IT Support Officer shall monitor and maintain the computer systems and networks of Yako Bank. Install and configure computer systems, diagnosing hardware and software faults and solve technical and applications problems either over the phone or in person.
Duties, Roles and Responsibilities
Offer excellent staff support for all ICT related queries and adhere to all service management standards
Take ownership of user problems, and be proactive when dealing with user issues
Ensure that all calls and support requests are logged on the service desk
Maintain a log of any network and infrastructure problems
Support users in the use of the network by providing necessary training and advice
To allocate more complex calls to the relevant ICT technical support levels
In liaison with other ICT staff, arrange for external support where problems cannot be
Checking computer equipment for electrical safety.
Repairing equipment and replacing parts.
Agreeing call out timescales by responding within agreed time limits to call outs.
Support the roll out of new applications.
Investigating, diagnosing and solving computer software and hardware faults.
Installing and configuring computer hardware, software, systems, printers, scanners. Keep computer systems running smoothly and ensure users get the maximum benefit from them.
Responding to break downs.
Talking to clients and computer users to determine the nature of problems.
Database support and reports retrieval when necessary.
Desktop support.
Hardware and software installation.
Assessing issues and prioritising accordingly.
Technical user support.
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree in information technology, computer science and/or a related field.
Additional certification in Server Room, Telephony, CCNA, VMWare, MCSE, ITIL, LPIC or other relevant areas will be of added advantage.
Minimum 1 years’ experience in a busy IT function
Experience in banking and Knowledge of banking products & services is desirable.
Knowledge and Experience
Proven experience in overseeing the configuration. deployment, management of network devices, applications, and related products
Proven experience with systems planning, security principles, and general software management best practices.
Excellent understanding of the organization’s goals and objectives.
Knowledge of applicable data privacy practices and laws
Good project management skills
Excellent written, oral, and interpersonal communication skills.
Ability to conduct research into systems issues and products as required.
Ability to communicate ideas in both technical and user-friendly language.
Highly self-motivated and directed, with keen attention to detail.
Proven analytical and creative problem-solving abilities.
Able to prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation
Ability to work in a team-oriented, collaborative environment.
How to Apply
Suitably qualified candidates should address their application to Human Resource & Administration Manager, Yako Bank, Forest Mall Lugogo, Kampala, Uganda, and email it to hr@yakobank.com as well as photocopies of academic qualifications, and a CV. The CV should include telephone contacts and email addresses of three referees, one of who should be the most recent employer.
Deadline: 8th December 2025
NB: Only shortlisted candidates will be contacted. Please note that in line with the Bank procedures, no job offers are made online.
