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Full-time
IT Support Officer Job at Watoto
Watoto
Job Description
Watoto is seeking a dedicated and dynamic IT Support Officer to provide support in the management and maintenance of the Information Communication and Technology (ICT) systems for Watoto Ministries. The successful candidate will ensure smooth operation of ICT hardware and software infrastructure across various community initiatives.
Duties, Roles and Responsibilities
- Contribute to the development of standard operating procedures and ensure consistent application.
- Provide first-level maintenance support of Applications, Management System, and Information Management System.
- Support the management and maintenance of ICT, systems, and hardware infrastructure across the organisation.
- Provide support in the design of an effective ICT for Watoto Ministries in alignment with Industry trends.
- Ensure compliance and adherence to ICT policies and procedures within Watoto Ministries.
- Implement the operational plans for the ICT systems and manage the inventory of all assets.
- Guarantee user access to applications and systems and resolve network failures in a timely manner.
- Provide first-level support to users for IT-related problems, record all incidents and follow them up to resolution.
- Review applications in conjunction with users to determine enhancements or new systems.
- Monitor the services provided by external suppliers in liaison to ensure that the highest service levels.
- Manage the formalised training program for all users.
- Document all issues diagnosed and resolved for proper record-keeping and future reference.
- Prepare periodic reports in line with the organisation's reporting guidelines to management.
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Apply here: https://forms.cloud.microsoft/r/6UsGvcU4cR
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