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About the Organisation
Exim Bank (Uganda) (EBU), commonly known as Exim Bank, is a commercial bank in Uganda. It is one of the commercial banks licensed by the Bank of Uganda (BOU), the central bank and national banking regulator.
IT Support Officer job at Exim Bank (Uganda) Ltd | Apply Now
Kampala, Uganda
Exim Bank (Uganda) Limited, established in 2016 following Exim Bank Tanzania's acquisition of Imperial Bank Uganda, is a commercial bank headquartered at 6 Hannington Road, Kampala. As a member of the Exim Bank Group (East Africa), the bank offers a comprehensive suite of financial services, including home loans, personal loans, vehicle loans, investments, checking and savings accounts, debit cards, and bid bonds.
With a workforce of over 180 employees as of 2016, Exim Bank Uganda fosters a dynamic work culture that emphasizes innovation and customer-centric solutions. The bank maintains a significant presence in Uganda, operating multiple branches, including locations in Kampala, Nakawa, and Kisenyi. Guided by core values of integrity, excellence, and customer satisfaction, Exim Bank Uganda actively engages in corporate social responsibility initiatives aimed at community development and financial literacy. For more information, visit their website at www.eximbank-ug.com.
Are you looking for IT jobs in Uganda 2025 today? then you might be interested in IT Support Officer job at Exim Bank (Uganda) Ltd
Full Time
Deadline:
19 Mar 2025
Job Title
IT Support Officer job at Exim Bank (Uganda) Ltd
Exim Bank (Uganda) Ltd
Job Description
Job Title: IT Support Officer (Fresher Jobs)
Organisation: Exim Bank (Uganda) (EBU)
Duty Station: Kampala, Uganda
Duties, Roles and Responsibilities
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Kindly send your cover letter and up to date CV to hr@eximbank-ug.com with the subject: JOB APPLICATION: IT SUPPORT OFFICER
Deadline: 19th March 2025
NB: Only candidates who meet the minimum requirements shall be contacted.
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How to Apply
Run the daily end of day process and ensure the system is ready for the next day’s transactions
Execute, review and verify daily backups for Core Banking and peripheral applications databases.
Ensure backups are transferred to DR site and replication is at Sync.
Perform user rights assignment and management
Configure, install and manage the applications and databases.
Provide first level and second level support for all applications and databases.
Drive and manage the IT service desk ensuring that all reported service requests from branches and customers are resolved within the stipulated SLAs.
Work with 3rd party vendors in delivering new solutions and change requests while ensuring that the business objectives are met.
Support SITs and UAT activities for all change requests.
Maintain and update standard operating procedures documents for all IT processes
Proactively communicate with business and stakeholders on any service failures and expected resolution times
Any other duties as assigned by the supervisor
SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Bachelor’s degree in IT related courses preferably Computer Science.
At least 1.5 years in IT, Banking or related Experience.
Sound Knowledge of Digital Banking Products will be added advantage.
Hands-on experience in IT Applications, Core Banking Support, Infrastructure and IT Operations.
Highly analytical in problem solving with the ability to apply original and innovative thinking.
Key Attributes
Good understanding of bank policies & procedures
Critical thinking and analysis
Good report writing skills.
Self-driven
Problem solving skills & ability to innovate.
Team Player
Ability to communicate clearly.
Ability to multi-task
Good customer service
Ability to observe expected turn-around times.
