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Full-time
IT Services Manager Job at Opportunity Bank Uganda
Opportunity Bank Uganda
Job Description
The IT services Manager is responsible for providing support for the core Banking Applications- Temenos and related applications including Channels, Accounting, Human resource, money transfer Systems, databases and other third-party systems.
The role will interface with the Business in relation to new products setup on the core banking application. The job holder is responsible for new branch applications setup; resolution of all application functional issues raised by the business and must ensure that all users are supported and can effectively use the core banking systems and applications for the purpose of their working needs.
Duties, Roles and Responsibilities
- Fully Support the business with the application parameters maintenances adhering to the parameterization change process, Calenderer maintenance EOD/ EOM/ EOY/SOD processing
- Act as first line support for all application issues.
- Document all operational procedures and keep the departmental operating instructions updated at all times.
- Maintain a Knowledge base of all known application issues.
- Define and document User Acceptance Test (UAT) case scenarios/ plan for application fixes in liaison with business function and ensure all application changes are change managed.
- Amend data anomalies resulting from system malfunction and service requests upon necessary authorization and change management.
- Provide guidance to the business functions in identification of needs and definition of requirements.
- Provide support in Project management, Business case development, analysis design staged of system implementations.
- Identify and resolve operational problems
- Trouble shoots and diagnoses problems.
- Implement security standards (access controls, segregation of duties, usage and exception monitoring)
- Monitors and supports alternative delivery channels performance such as Internet Banking, ATMs, Kussimu and ensure agreed upon uptime is achieved.
- Managing incident, problem, and change management processes
- Ensuring compliance with IT policies, procedures, and standards
- Leading a team of IT service operations staff
- Collaborating with other IT teams and departments to resolve issues
- Continuously identifying areas for improvement and implementing solutions
- Keeping up-to-date with emerging IT trends and technologies to improve service delivery
Qualifications, Education and Competencies
See all details of the qualifications, competencies and education for this role under the "How to Apply" section below.
Interested candidates should submit signed application letters along with their
curriculum vitae via email at recruitment@opportunitybank.co.ug
Deadline: 13th January 2026.
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