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IT Support Engineer job at MOAP Uganda Limited | Apply Now
Kampala, Uganda
Full Time
Are you looking for IT jobs in Uganda 2025 today? then you might be interested in IT Support Engineer job at MOAP Uganda Limited
About the Organisation
MOAP Uganda Limited is an innovative, digitally oriented global media Company whose reach is rapidly expanding. We equip our audiences with the intelligence to understand a world shaped by technology. When you get right down to it, success is all about value and trust.
Job Title
IT Support Engineer job at MOAP Uganda Limited
MOAP Uganda Limited
Job Description
Job Title: IT Support Engineer (Fresher Jobs)
Organisation: MOAP Uganda Limited
Duty Station: Kampala, Uganda
We are seeking a skilled and motivated IT Support Engineer to join our dynamic team. As an IT Support Engineer, you will play a crucial role in providing technical assistance and support to our clients, ensuring smooth operation of their IT systems and infrastructure. This role offers an exciting opportunity to work with diverse technologies and contribute to the success of our clients’ businesses.
Duties, Roles and Responsibilities
Provide technical support to clients in person, via phone, or email, by resolving IT related issues promptly and efficiently.
Install, configure, and maintain hardware and software systems, including servers, workstations, networking equipment, and peripherals.
Perform routine maintenance tasks, such as software updates, patches, and system backups, to ensure optimal performance and security.
Troubleshoot network connectivity issues and implement solutions to ensure uninterrupted access to resources and services.
Collaborate with internal teams and external vendors to escalate and resolve complex technical issues in a timely manner.
Document support activities, procedures, and configurations to facilitate knowledge sharing and enhance service delivery.
Proactively identify opportunities for process improvement and recommend innovative solutions to enhance efficiency and effectiveness.
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SERVICES
COMMERCIAL
SERVICES
INDUSTRIAL
SERVICES
RESIDENTIAL
Qualifications, Education and Competencies
Bachelor’s degree in Computer Science, Information Technology, or related field.
Proven experience in IT support or a similar role, preferably in a corporate environment.
Proficiency in troubleshooting hardware, software, and network issues across diverse platforms and environments.
Strong knowledge of operating systems, such as Windows, Linux, and macOS, as well as common productivity applications.
Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.
Strong customer service orientation with a commitment to delivering exceptional support and building positive client relationships.
Ability to work independently and collaboratively in a fast-paced environment, prioritizing tasks effectively and managing multiple assignments concurrently.
How to Apply
If you are passionate about technology and possess the skills and qualifications required for this role, we encourage you to apply by sending your resume, academic documents and a cover letter outlining your suitability for the position to edson.wagido@moap.co.ug Please include “IT Support Engineer Application” in the subject line.
Deadline: 28th May 2025, at exactly 12:00 Noon
